What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Generous Negotitation
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Analytics and Reporting
Prospect Tracking
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
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Zoho CRM Reviews
Jitendra B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
CRM with lots of feature and customization
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Modern UI, a lot of customization options, and data management is easy.
What is your favorite aspect of this product?
Modern Ui and easy data management are my favourite features.
What do you dislike most about this product?
Nothing, it can do all the things that you can expect from modern CRM.
What recommendations would you give to someone considering this product?
if you want a CRM that supports business process customization and user friendly, go for it.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Respectful
Aadeeb S.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Aug 2021
Economical & Feature-Rich CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is one the most preferred CRM solutions for small to mid-size business enterprises. It offers a stellar feature set, gamification modules & powerful email marketing tools at the most competitive prices in the market. Zoho CRM allows us to run multiple campaigns, automate the workflows and streamline the lead nurturing/ scoring process. Performance management is what makes Zoho stand out from the existing contemporaries. It enables us to make accurate forecasts, regularly follow-up with customers and integrate territory management that gives better visibility & practicality to our sales cycle.
What is your favorite aspect of this product?
I shall prefer Zoho CRM for its superb integration & the ease of customization features. It gives us the ability to create custom fields and objects. Organizing & filtering the data is no more a task now. We can effortlessly automate entries of time-consuming data, check the status of leads in pipeline, prioritize them by assigning scores and initiate omni-channel interaction with our customers. Also, Zoho offers excellent integration capabilities not just with the a host of other Zoho products but also with the third party applications. We have even set up email marketing automation for a negligible fees.
What do you dislike most about this product?
Zoho CRM is a kind of steep learning curve for us. It offers limited guidance and deficient support documents on the usage and applications of Zoho CRM & its tools. We often get struck while finding solutions using the help database. Technical support team is lacking as well. I really had an awful experience contacting their customer care team once. Also, I would suggest them to improvise and simplify the social integration process at Zoho CRM.
What recommendations would you give to someone considering this product?
Zoho is a must have CRM tool for small & mid-scale business enterprises. It offers an array of functional features at the most economical cost. You may compare it with the other big players like - Hubspot, Pardot etc and Zoho will excel in most of the categories including cost, performance management & lead nurturing.
Pros
- Performance Enhancing
- Efficient Service
- Saves Time
- Generous Negotitation
Angelo S.
- Role: C-Level
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Aug 2021
Robusy, easy to use and very cost-effective
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The value that you get for the cost. Other CRMs are costly, and Zoho is an entire suite of business products that work together seamlessly.
What is your favorite aspect of this product?
The integration whit other Zoho products. Zoho has a product for every aspect of your business, and they all work together very well.
What do you dislike most about this product?
The technical support. It can be lacking in both time and support. We haven't had many issues, but the few that we have had we have ended up having to find the solution ourselves before their team could solve it for us.
What recommendations would you give to someone considering this product?
Evaluate the costs of all of your business expenses currently and see if Zoho makes sense. They have a product called Zoho One where you get access to all of their products, and in my opinion, it works very well.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity