What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Security Protects
- Trustworthy
- Reliable
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Prospect Tracking
Analytics and Reporting
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Quality of Features
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
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Zoho CRM Reviews
Thomas W.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2024
Solid lead tracker and web contact manager
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM offers many incredible solutions that are ideal even for small businesses and established businesses with websites.
What is your favorite aspect of this product?
I like the free plan because it helps beginners understand how it works and its value before considering the paid plan. They have a money-back guarantee. Zoho CRM integrates with crucial platforms such as Google Analytics and Mailchimp. I also appreciated the automated collection and management of clients' data, which helps with marketing tasks.
What do you dislike most about this product?
The free plan comes with several limitations. For example, you cannot enjoy advanced features, calendar bookings, and sales forecasting with the free plan. Zoho also requires some technical skills to set up and ensure it integrates with important third-party providers.
What recommendations would you give to someone considering this product?
Involve an expert to set up and guide you on how to make the most of the crucial features of Zoho CRM.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Aayush P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Fantastic product, with easy integrations
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The UI is so beautiful, it makes the job of sales tracking so much easier
What is your favorite aspect of this product?
The integration with Zoho Campaign, Zoho Voice and other Zoho products is incredible
What do you dislike most about this product?
The only thing I dislike about the product is when you are taking some service from their US server and another one connected from their Indian server there is a bug where you cannot connect the two.
What recommendations would you give to someone considering this product?
Newer organisation's should definitely try and adopt Zoho CRM , its a traditional software with modern-day look and feel and very intuitive compared to other legacy CRM's
Pros
- Security Protects
- Performance Enhancing
- Fair
- Caring
Cons
- Less Reliable
- Less Inspiring
- Vendor's Interest First
Bhavi U.
- Role: Operations
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2024
excellent software with multiple features
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
ZOHO is one of a kind CRM system which has multitude levels of features and integrations available at every stage of the customer journey.
What is your favorite aspect of this product?
I believe since it has various integrations and features for every business steps, it is a one stop solution for every enterprise
What do you dislike most about this product?
Nothing as such.
What recommendations would you give to someone considering this product?
It is an excellent product which has various services for every business need so it is cost saving and efficient for organisation usage as well within all teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing