UKG (Ultimate Kronos Group)

UKG Pro

8.4 /10

193 Reviews Write a Review

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

8 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

87 Likeliness to Recommend

1
Since last award

92 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Acts with Integrity
Fair
Caring

Feature Ratings

Average 79

Employee Record

Payroll Administration

Learning and Development

Position Management

Performance Management

Benefits Administration

Time and Attendance

Talent Management

Compensation Management

Talent Acquisition

Workforce Planning

Vendor Capability Ratings

Average 80

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Also Featured in...

Payroll

Score 8.5

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.7

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Workforce Management - Enterprise

Score 7.6

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Benefits Administration

Score 7.3

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Good features and usability; custom updates $$$

Likeliness to Recommend

8 /10

Pros

Respectful
Acts with Integrity
Client Friendly Policies
Helps Innovate

Cons

Charges for Enhancements
Less Effective Service
Vendor's Interest First

Alicia L.

Role: Human Resources
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Well worth the price, great product

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The service from Rapid Response is incredibly valuable. The system is user friendly.

What is your favorite aspect of this product?

I love everything about the payroll and UTM modules. Payroll is my specialty and I have found UKG is consistent yet upgrades products as needed. I've been using UKG for 11 years and love it.

What do you dislike most about this product?

Learning to re-write reports after the major IBM Cognos upgrade.

What recommendations would you give to someone considering this product?

Ask LOTS of questions to make sure the system will adequately satisfy your needs. Get a GL demo to make sure it can handle all of your accounting requirements. Make sure to get Business Intelligence training to run complicated reports. There are lots of updates to each module annually, it can be overwhelming, take the time to read about them so that you can apply the applicable items to streamline your process.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Annabel L.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Highly recommend!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG's customer support and learning center goes above and beyond most vendors.

What is your favorite aspect of this product?

We can be very efficient with this all-in-one platform. It meets our needs from Recruiting, Onboarding, Timekeeping, Performance Reviews, Compensation Management, Payroll and Taxes, Reporting, and more.

What do you dislike most about this product?

Although much of the product is customizable, I wish more of the pages were configurable.

What recommendations would you give to someone considering this product?

Determine if the product features meet your needs and the cost meets your budget.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Less Effective Service

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

1 Since last award

92 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Talent Management

Workforce Management - Enterprise

Benefits Administration

UKG Pro Reviews

Good features and usability; custom updates $$$

Likeliness to Recommend

Pros

Cons

Alicia L.

Well worth the price, great product

Likeliness to Recommend

Pros

Annabel L.

Highly recommend!

Likeliness to Recommend

Pros

Cons

Most Popular UKG Pro Comparisons

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Workday Human Capital Management

Oracle PeopleSoft HCM

SAP SuccessFactors Human Experience Management Suite

Paycor

Paycom

1
Since last award

2
Since last award

Feature Ratings

Employee Record

Payroll Administration

Learning and Development

Position Management

Performance Management

Benefits Administration

Time and Attendance

Talent Management

Compensation Management

Talent Acquisition

Workforce Planning

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization