What is UKG Pro?
UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUKG Pro Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on UKG Pro.
81 Likeliness to Recommend
98 Plan to Renew
72 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+65 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Trustworthy
- Fair
Cons
- Under Delivered
- Wastes Time
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Time Capture Physical
Rate Policies
Time Capture Virtual
Attendance Management and Policies
Shift Management
Workforce Scheduling
Labor Costing and Splitting
Workforce Dashboards and Reporting
Absence Management
Staffing
Workforce Planning and Forecasting
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of Implementation
Also Featured in...
Payroll
Score 8.5
View UKG Pro in this category (opens in a new tab)
Human Capital Management - Enterprise
Score 8.4
View UKG Pro in this category (opens in a new tab)
Talent Management
Score 7.7
View UKG Pro in this category (opens in a new tab)
Benefits Administration
Score 7.3
View UKG Pro in this category (opens in a new tab)
UKG Pro Reviews
- Role: Human Resources
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Sep 2023
Good product but implementation fell short
Likeliness to Recommend
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
Cons
- Less Efficient Service
- Less Effective Service
- Wastes Time
Andrés C.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Very good tool to manage the attendance
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
It's very customisable, and the support team help you a lot.
What is your favorite aspect of this product?
the employees of UKG are very very cool and they have a big knowledge about the product.
What do you dislike most about this product?
on the SaaS is run a little slow
What recommendations would you give to someone considering this product?
it can connect to a lot of platforms it helps a lot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jason C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2023
Increase work performance with UKG Pro.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Costs, ease of use, high level support, security, automation, optimization of internal processes and customization to meet specific needs.
What is your favorite aspect of this product?
The speed with which it can be used and implemented, compatibility to share information between systems, plugins and specialized technical support.
What do you dislike most about this product?
It is tedious to sync with other additional software.
What recommendations would you give to someone considering this product?
Workflows, intuitive layout, and even the way data is presented are significantly simplified.
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Continually Improving Product