What is UKG Pro?
UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
98 Plan to Renew
72 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+65 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Trustworthy
- Fair
Cons
- Under Delivered
- Wastes Time
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Time Capture Physical
Rate Policies
Time Capture Virtual
Attendance Management and Policies
Shift Management
Workforce Scheduling
Labor Costing and Splitting
Workforce Dashboards and Reporting
Absence Management
Staffing
Workforce Planning and Forecasting
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of Implementation
Also Featured in...
Payroll
Score 8.5
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Human Capital Management - Enterprise
Score 8.4
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Talent Management
Score 7.7
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Benefits Administration
Score 7.3
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UKG Pro Reviews
Candace M.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Comprehensive HRIS Functionality and Features
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG offers a total, comprehensive package that provides all aspects of an HRIS.
What is your favorite aspect of this product?
I love the HRSD product that is an adjunct of UKG Pro - it allows me to automate processes across the organization.
What do you dislike most about this product?
UKG has done a lot of innovation and changing, yet there are still many issues that are many customers' pain points that are not being addressed.
What recommendations would you give to someone considering this product?
While implementation is challenging, getting UKG Pro set up properly the first time will save a lot of headaches.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Marci L.
- Role: Human Resources
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Great products, needs less manual data entry
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Customization and analytics
What is your favorite aspect of this product?
Ability to create workflows and build complex reporting on my own with customer support when needed.
What do you dislike most about this product?
How disconnected some of the UKG products are and how you have to maintain a lot of system settings that are duplicated throughout the UKG products.
What recommendations would you give to someone considering this product?
Decide which products you want now and launch them all at once. It will help establish your org structure and rule base way easier than trying to plug in new products along the way.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Rita A.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2023
Easy to use. Dimensions needs improvement.
What differentiates UKG Pro from other similar products?
UKG Pro offers an extensive range of features.
What is your favorite aspect of this product?
Workforce Management, resource planning, payroll and benefits.
What do you dislike most about this product?
Workforce Management.
What recommendations would you give to someone considering this product?
Talent Management, payroll and benefits is outstanding.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing