What is Tableau CRM Analytics?
Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
1
Since last award
92 Plan to Renew
5
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tableau CRM Analytics?
Pros
- Acts with Integrity
- Respectful
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
API Framework
Audience Demographics
Predictive Analytics
Real Time Workflow Automation
Customer Journey Modelling
Audience Segmentation
Conversion Analysis
Data Visualization
Metadata Management
Cross Channel Attribution Analysis
Anomaly Detection
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Tableau CRM Analytics Reviews
Ruth S.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Fantastic customer relations Product.
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
Best geographical user interfaced in the cloud. Great in predictive analysis. Navigation to salesforce is easy and great.
What is your favorite aspect of this product?
Great interactive dashboards. Easy to use and configure. Ability to integrate with different data sources.
What do you dislike most about this product?
Lack of AI features. Ability to execute sql queries.
What recommendations would you give to someone considering this product?
When you have a huge customer base it is the best to manage customers.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Farjana L.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
Tableau CRM is a useful tool for businesses.
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
I can create custom dashboards and reports using Salesforce data by leveraging Tableau CRM. Moreover, it assists me in shortening the amount of time I spend developing dashboards. From a KeyPoint Indicators perspective, the visual experience is impressive—the dashboards are good, and the data is clearly understood. Every useful feature of Einstein Wave Analytics has been preserved and enhanced by the team at Salesforce in the process. It's desirable.
What is your favorite aspect of this product?
Tableau CRM, a Salesforce business intelligence tool, is used for reporting purposes. In addition, it includes drag-and-drop functionality and a user-friendly graphical user interface (GUI). I find most valuable about it is the ability to embed analytics components directly into Salesforce records. It could also be used as a Salesforce tool to allow customers to order or open quotes from Salesforce.
What do you dislike most about this product?
Some of the updates are not performing as expected at this time. Creating data flow diagrams was not always an easy task when it came to creating data flow diagrams. It was necessary to have access to a resource that possessed specific expertise. Finding other charts was difficult because of the chart form's limited functionality.
What recommendations would you give to someone considering this product?
Rather than choosing chart types based on their appearance or variety, choose them based on the characteristics of the data being displayed. It's possible to achieve almost anything with faceting, as an example. If the binding doesn't work the first time, don't panic. The text widget allows you to run tests on the data. It is possible to share folders, dataflow, and dashboards with a specific user or group of users. I strongly urge you to see it!
Pros
- Reliable
- Inspires Innovation
- Saves Time
- Acts with Integrity
JONATHAN H.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2022
Really easy to use and we love it.
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
Great visualization that really stands out
What is your favorite aspect of this product?
Love how easy it is used
What do you dislike most about this product?
Sometimes it is not intuitive
What recommendations would you give to someone considering this product?
Learn how to use it to maxamize it
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
