What is Tableau CRM Analytics?
Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
1
Since last award
92 Plan to Renew
5
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tableau CRM Analytics?
Pros
- Acts with Integrity
- Respectful
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
API Framework
Audience Demographics
Predictive Analytics
Real Time Workflow Automation
Customer Journey Modelling
Audience Segmentation
Conversion Analysis
Data Visualization
Metadata Management
Cross Channel Attribution Analysis
Anomaly Detection
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Tableau CRM Analytics Reviews
Ivan ..
- Role: Sales Marketing
- Industry: Finance
- Involvement: Vendor Management and Renewal
Submitted Jun 2023
Tableau CRM Analytics
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
Tableau CRM is integrated with Salesforce, which allows easily access and analyse data from Salesforce without having to export it to another system. It is easy to use even for users with no prior experience with data analytics.
What is your favorite aspect of this product?
My favourite aspect of this product is, Self-service data discovery, means it makes easy for users to explore their data and discover insights on their own. It makes easy to Collaborate on data insights.
What do you dislike most about this product?
Tableau CRM Analytics is a relatively expensive platform, especially for small businesses. It does not support all data types, which limits the types of data that we can analyse.
What recommendations would you give to someone considering this product?
Overall, Tableau CRM Analytics is a good platform as it provides Salesforce analytics, easy to use. But, for small businesses it an expensive platform and it does not support all data types.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Jasleen K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Amazing platform for managing and leveraging data
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
Making data visualization simpler by integrating tableau analytics with it has already helped to simplify everything and assisted in automation. It is simple to manage and update data on it.
What is your favorite aspect of this product?
Salesforce is a cloud-based CRM solution, thus there is no need to keep up with databases and systems. we don't have to be concerned about security when using it from any place. You may consolidate all of your company's data in one location and use its built-in features to streamline your operations. There are numerous customizing and automation options offered by the Salesforce sales cloud. It's also possible to integrate it with other clouds, making it, in my opinion, one of the better solutions.
What do you dislike most about this product?
When you have a lot of background processes and extremely complicated business logic, the organization tends to become sluggish.
What recommendations would you give to someone considering this product?
The built-in capabilities of Salesforce greatly aid in this, and on top of that, customization helped to match the unique requirements of each customer in terms of UI, backend logic, and database. We also created a service cloud integration, which aids in the post-sale process.
Pros
- Efficient Service
- Effective Service
- Generous Negotitation
- Continually Improving Product
Himani M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Tool To Analyze Data
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
I am really good at managing my Lead. I can keep an eye on every lead and, for better management, I can allocate a certain lead to a specific sales agent. I can get reports that meet my needs, which makes my work easier and boosts productivity.
What is your favorite aspect of this product?
I suggest using the sales cloud to boost sales and manage sales on a single screen within reports and dashboards. The sales team can handle everything with all customers on a single screen, which helps to enhance sales.
What do you dislike most about this product?
The order object and the quote are not connected in any way. As a result, we must generate an order independently; yet, the order is related to the contract. In order to practice, cpq must also be permitted in the developer edition.
What recommendations would you give to someone considering this product?
We are able to manage all leads coming from various sources, including campaigns and the web. From the reports and dashboard, we may create graphs. Additionally, we may manage products utilizing the sales cloud's assets object. Using opportunity objects, we can quickly track client requests.
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Transparent