Salesforce.com Inc

Tableau CRM Analytics

7.6 /10

What is Tableau CRM Analytics?

Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow.

Company Details

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Tableau CRM Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tableau CRM Analytics.

82 Likeliness to Recommend

1
Since last award

92 Plan to Renew

5
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tableau CRM Analytics?

2% Negative

18% Neutral

80% Positive

Pros

Acts with Integrity
Respectful
Security Protects
Reliable

Feature Ratings

Average 80

API Framework

Audience Demographics

Predictive Analytics

Real Time Workflow Automation

Customer Journey Modelling

Audience Segmentation

Conversion Analysis

Data Visualization

Metadata Management

Cross Channel Attribution Analysis

Anomaly Detection

Vendor Capability Ratings

Average 78

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Business Intelligence & Analytics - Midmarket

Score 8.4

View Tableau CRM Analytics in this category (opens in a new tab)

Sales Analytics

Score 8.4

View Tableau CRM Analytics in this category (opens in a new tab)

Tableau CRM Analytics Reviews

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2022

All in one stop shop for Data

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Alex S.

Role: Human Resources
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Fantastic tool for customer management.

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Highly interactive interface. A variety of dashboards implementation. Enables complex calculations and computations.

What is your favorite aspect of this product?

Predictive analysis hence easy resource application. Does both analytics and reporting. Great as integration with other tools is enabled.

What do you dislike most about this product?

Cannot be integrated with some applications. Lack of quality training. Metadata is not clearly defined.

What recommendations would you give to someone considering this product?

Great tool for customer intelligence and customer management

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Rose M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Great tool for customer management.

Likeliness to Recommend

9 /10

What differentiates Tableau CRM Analytics from other similar products?

Best for predictive analysis. Processing of complex data sets. Great UI/UX.

What is your favorite aspect of this product?

Easy to use and implement. Can record data and analysis within a short period of time. Can manage and communicate with several clients at the same time.

What do you dislike most about this product?

Requires intense training to fully understand all features. No clearly defined documentation. Metadata not very clear.

What recommendations would you give to someone considering this product?

When you are dealing with a huge customer base you need this tool to manage customers and sales tracking.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Tableau CRM Analytics

What is Tableau CRM Analytics?

Company Details

Need Assistance?

Awards & Recognition

Tableau CRM Analytics Ratings

82 Likeliness to Recommend

1 Since last award

92 Plan to Renew

5 Since last award

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Tableau CRM Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Intelligence & Analytics - Midmarket

Sales Analytics

Tableau CRM Analytics Reviews

All in one stop shop for Data

Likeliness to Recommend

Pros

Alex S.

Fantastic tool for customer management.

Likeliness to Recommend

Pros

Rose M.

Great tool for customer management.

Likeliness to Recommend

Pros

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Feature Ratings

API Framework

Audience Demographics

Predictive Analytics

Real Time Workflow Automation

Customer Journey Modelling

Audience Segmentation

Conversion Analysis

Data Visualization

Metadata Management

Cross Channel Attribution Analysis

Anomaly Detection

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support