What is Tableau CRM Analytics?
Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
1
Since last award
92 Plan to Renew
5
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tableau CRM Analytics?
Pros
- Acts with Integrity
- Respectful
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
API Framework
Audience Demographics
Predictive Analytics
Real Time Workflow Automation
Customer Journey Modelling
Audience Segmentation
Conversion Analysis
Data Visualization
Metadata Management
Cross Channel Attribution Analysis
Anomaly Detection
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Tableau CRM Analytics Reviews
- Role: Operations
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Jan 2021
Excellent tool for visualizing data!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mike S.
- Role: Sales Marketing
- Industry: Energy
- Involvement: End User of Application
Submitted Sep 2020
Easy to add notes, comments, historical documents.
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
I have no idea. Perhaps SF has a larger advertising budget.
What is your favorite aspect of this product?
A repository for notes, comments, even recorded conference calls. It's easy to add notes, etc
What do you dislike most about this product?
My problems with the product have nothing to do with the product. It's my companies policies that are a problem for me.
What recommendations would you give to someone considering this product?
Go. Get it. Buy it. Make sure you have ;purchased enough licenses
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2020
Easy to use but pricy
Likeliness to Recommend
Pros
- Reliable
- Friendly Negotiation
- Security Protects
- Helps Innovate