Sprout Social Enterprise Logo
Sprout Social Enterprise Logo
Sprout Social

Sprout Social Enterprise

Composite Score
8.6 /10
CX Score
8.7 /10
Category
Sprout Social Enterprise
8.6 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Efficient Service
  • Enables Productivity
  • Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

89

Social Response Management

86

Social Moderation and Workflow Management

85

Social Asset Management

85

Social Media Channel Integration Outbound

84

Campaign Execution

83

Social Post Archival

81

Dashboards and Visualization

81

Trend Analysis

80

Sentiment Analysis

79

Contextual Analysis

75

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Quality of Features

85

Business Value Created

85

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of Data Integration

84

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

78

Sprout Social Enterprise Reviews

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2024

Easy to use

Likeliness to Recommend

7 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cy S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use, ideal for smaller companies

Likeliness to Recommend

8 /10

What differentiates Sprout Social Enterprise from other similar products?

Great platform for monitoring and managing social discussion

What is your favorite aspect of this product?

Tracking competitors and keywords

What do you dislike most about this product?

The news-feed style UI felt dated/hard to navigate

What recommendations would you give to someone considering this product?

If you're a smaller business, this can be a great tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hanna P.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Quick setup, strong investment in new features

Likeliness to Recommend

8 /10

What differentiates Sprout Social Enterprise from other similar products?

Good features and product advancement for the price

What is your favorite aspect of this product?

Tagging, workflows and moderation features are all strong

What do you dislike most about this product?

Some of the features are hidden in the current UI and take some time to learn

What recommendations would you give to someone considering this product?

Good platform for the price

Pros

  • Continually Improving Product
  • Helps Innovate
  • Unique Features
  • Includes Product Enhancements

Cons

  • Vendor's Interest First
  • Under Delivered

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