What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
91 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Efficient Service
- Enables Productivity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Response Management
Social Moderation and Workflow Management
Social Asset Management
Social Media Channel Integration Outbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Also Featured in...
Sprout Social Enterprise Reviews
- Role: Sales Marketing
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Jan 2024
Easy to use
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Cy S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2023
Easy to use, ideal for smaller companies
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Great platform for monitoring and managing social discussion
What is your favorite aspect of this product?
Tracking competitors and keywords
What do you dislike most about this product?
The news-feed style UI felt dated/hard to navigate
What recommendations would you give to someone considering this product?
If you're a smaller business, this can be a great tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Hanna P.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2023
Quick setup, strong investment in new features
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Good features and product advancement for the price
What is your favorite aspect of this product?
Tagging, workflows and moderation features are all strong
What do you dislike most about this product?
Some of the features are hidden in the current UI and take some time to learn
What recommendations would you give to someone considering this product?
Good platform for the price
Pros
- Continually Improving Product
- Helps Innovate
- Unique Features
- Includes Product Enhancements
Cons
- Vendor's Interest First
- Under Delivered
Please tell us why you think this review should be flagged.
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