Sprout Social Enterprise Logo
Sprout Social Enterprise Logo
Sprout Social

Sprout Social Enterprise

8.8 /10
Category
Sprout Social Enterprise
8.8 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Monitoring category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

87 Likeliness to Recommend

94 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Social Media Channel Integration Inbound

90

Publishing

87

Visual Analytics

87

Collaboration

87

Dashboards and Reporting

84

Audience Segmentation

84

Influencer Identification

83

Competitor Tracking

82

Sentiment Analysis

80

Vendor Capability Ratings

Average 86

Ease of Data Integration

100

Ease of IT Administration

100

Quality of Features

100

Breadth of Features

97

Business Value Created

95

Ease of Implementation

94

Usability and Intuitiveness

94

Vendor Support

94

Ease of Customization

93

Availability and Quality of Training

92

Product Strategy and Rate of Improvement

92

Sprout Social Enterprise Reviews

Luule M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Has good User interface

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

The social scheduling features are beneficial for both beginners and those adept at managing social media. This platform offers invaluable insights and analytics, which are indispensable when handling multiple social profiles. It simplifies the management process, allowing us to focus more on strategic matters. What I find appealing is that it accelerates our engagement on social media, as our team appears to be more efficient.

What is your favorite aspect of this product?

What impresses me is the ease of use of this interface, as it seems to be designed with intuitiveness in mind, making navigation a breeze. Another notable strength of Sprout Social is its robust reporting capabilities, which provide valuable analytics that aid us in formulating strategies for our social media initiatives. The handling of multiple accounts is streamlined to facilitate effortless comparison of performance with other organizations and related metrics. This feature enables professionals to keep an eye on market trends and audience engagement levels, which is especially useful for tracking trending topics.

What do you dislike most about this product?

On the flip side, Sprout Social has some shortcomings in terms of posting and scheduling. There are instances when the timing for posting isn't accurate and scheduled posts don't go live as expected, resulting in redundant operations. What frustrates me is when I schedule an impromptu post and Sprout Social fails to publish it; this significantly disrupts our content strategy.

What recommendations would you give to someone considering this product?

Sprout Social aids us in effectively managing our social media presence. It provides us with extensive tools for scheduling and analytics, allowing us to refine our social media strategy. This has led to a substantial boost in our online engagement, a trend that has become an essential asset for promoting and discussing our project. Hence, I would recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Madi M.

  • Role: Sales Marketing
  • Industry: Agriculture
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

This product is extrememly helpful!

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout social is always evolving and becoming a better platform.

What is your favorite aspect of this product?

My favorite part of the platform is having all social media channels for multiple companies under one platform. It makes it easy for me to monitor and see analytics. It also is straightforward to post.

What do you dislike most about this product?

The price - it is pretty expensive.

What recommendations would you give to someone considering this product?

Ensure it works for your company and know what you want to get out of the product.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sarah J.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Sprout Social Earned my trust

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

The platform's UI is simple and straightforward, which is a big plus in my book. Additionally, I appreciate how it efficiently organizes all of the companies that I oversee. I am able to post material and generate data with ease while juggling several clients. Like the viral time tool that lets me post when it would get the most traction or the bitly tool that shortens links in my article to make the captions seem cleaner—there are a lot of tools in the publishing area that I can use to improve my post.

What is your favorite aspect of this product?

In addition to being able to connect to a plethora of channels, Sprout's built-in analytics and reporting provide me the tools I need to do comprehensive cross-channel comparisons and analysis. The option to include links in our Instagram bios and posts is great, and I really appreciate the sprout.link feature. The team made the transition from our old platform to Sprout straightforward, and the live chat feature is great for solving issues when I have them.

What do you dislike most about this product?

I can't think of a single negative thing to say regarding Sprout. No matter how many times I ask the chat for help, it always connects me with a real person, and I always get helpful advice that I can use. This stuff is really great.

What recommendations would you give to someone considering this product?

For companies with a small team looking to maximize efficiency, Sprout Social is a great tool to have. Among its many features is the ability to plan ahead for content scheduling, access social media analytics, and streamline customer service on the many platforms it integrates with.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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