What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
94 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Publishing
Visual Analytics
Collaboration
Dashboards and Reporting
Audience Segmentation
Influencer Identification
Competitor Tracking
Sentiment Analysis
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Sprout Social Enterprise Reviews
Luule M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
Has good User interface
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
The social scheduling features are beneficial for both beginners and those adept at managing social media. This platform offers invaluable insights and analytics, which are indispensable when handling multiple social profiles. It simplifies the management process, allowing us to focus more on strategic matters. What I find appealing is that it accelerates our engagement on social media, as our team appears to be more efficient.
What is your favorite aspect of this product?
What impresses me is the ease of use of this interface, as it seems to be designed with intuitiveness in mind, making navigation a breeze. Another notable strength of Sprout Social is its robust reporting capabilities, which provide valuable analytics that aid us in formulating strategies for our social media initiatives. The handling of multiple accounts is streamlined to facilitate effortless comparison of performance with other organizations and related metrics. This feature enables professionals to keep an eye on market trends and audience engagement levels, which is especially useful for tracking trending topics.
What do you dislike most about this product?
On the flip side, Sprout Social has some shortcomings in terms of posting and scheduling. There are instances when the timing for posting isn't accurate and scheduled posts don't go live as expected, resulting in redundant operations. What frustrates me is when I schedule an impromptu post and Sprout Social fails to publish it; this significantly disrupts our content strategy.
What recommendations would you give to someone considering this product?
Sprout Social aids us in effectively managing our social media presence. It provides us with extensive tools for scheduling and analytics, allowing us to refine our social media strategy. This has led to a substantial boost in our online engagement, a trend that has become an essential asset for promoting and discussing our project. Hence, I would recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Madi M.
- Role: Sales Marketing
- Industry: Agriculture
- Involvement: Business Leader or Manager
Submitted Feb 2024
This product is extrememly helpful!
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Sprout social is always evolving and becoming a better platform.
What is your favorite aspect of this product?
My favorite part of the platform is having all social media channels for multiple companies under one platform. It makes it easy for me to monitor and see analytics. It also is straightforward to post.
What do you dislike most about this product?
The price - it is pretty expensive.
What recommendations would you give to someone considering this product?
Ensure it works for your company and know what you want to get out of the product.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Sarah J.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2024
Sprout Social Earned my trust
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
The platform's UI is simple and straightforward, which is a big plus in my book. Additionally, I appreciate how it efficiently organizes all of the companies that I oversee. I am able to post material and generate data with ease while juggling several clients. Like the viral time tool that lets me post when it would get the most traction or the bitly tool that shortens links in my article to make the captions seem cleaner—there are a lot of tools in the publishing area that I can use to improve my post.
What is your favorite aspect of this product?
In addition to being able to connect to a plethora of channels, Sprout's built-in analytics and reporting provide me the tools I need to do comprehensive cross-channel comparisons and analysis. The option to include links in our Instagram bios and posts is great, and I really appreciate the sprout.link feature. The team made the transition from our old platform to Sprout straightforward, and the live chat feature is great for solving issues when I have them.
What do you dislike most about this product?
I can't think of a single negative thing to say regarding Sprout. No matter how many times I ask the chat for help, it always connects me with a real person, and I always get helpful advice that I can use. This stuff is really great.
What recommendations would you give to someone considering this product?
For companies with a small team looking to maximize efficiency, Sprout Social is a great tool to have. Among its many features is the ability to plan ahead for content scheduling, access social media analytics, and streamline customer service on the many platforms it integrates with.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy