Sprout Social Enterprise Logo
Sprout Social Enterprise Logo
Sprout Social

Sprout Social Enterprise

Composite Score
8.6 /10
CX Score
8.7 /10
Category
Sprout Social Enterprise
8.6 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Efficient Service
  • Enables Productivity
  • Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

89

Social Response Management

86

Social Moderation and Workflow Management

85

Social Asset Management

85

Social Media Channel Integration Outbound

84

Campaign Execution

83

Social Post Archival

81

Dashboards and Visualization

81

Trend Analysis

80

Sentiment Analysis

79

Contextual Analysis

75

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Quality of Features

85

Business Value Created

85

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of Data Integration

84

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

78

Sprout Social Enterprise Reviews

Megan M.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Sprout Social is easy to use out of the box

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

It works really well out of the box. You plug in your social channels and it works immediately

What is your favorite aspect of this product?

Ease of use for social comment management

What do you dislike most about this product?

Customization is very difficult and expensive

What recommendations would you give to someone considering this product?

If you need a quick, easy tool, this is it!

Pros

  • Enables Productivity
  • Efficient Service
  • Caring
  • Respectful

Cons

  • Less Reliable

Anjali P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Best tool for Social Media Analyitcs

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout Social Enterprise has a user-friendly interface whichdifferentiates itself with its competitors. It has robust analytics and reporting capabilities whihch offers deep insights into audience engagement and content performance.

What is your favorite aspect of this product?

My favorite aspect of Sprout Social Enterprise is its advanced analytics and reporting features, which provide detailed insights into social media performance and audience behavior.

What do you dislike most about this product?

What I dislike most about Sprout Social Enterprise is that it can be quite expensive, especially for smaller businesses or startups.

What recommendations would you give to someone considering this product?

I recommend taking advantage of Sprout Social's free trial to explore its features and see how they align with your team's needs before ging for a full fledged plan.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Melissa O.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Couldn't do my job without it

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Sprout Social has a more modern interface than others. The reporting really sets it apart too - they are so visual and easy to navigate.

What is your favorite aspect of this product?

It makes running social easy. You can run the campaigns, check your inbox, schedule posts and analyze metrics straight from one place. They continually innovate as well, always adding new features to make running social even easier.

What do you dislike most about this product?

Customer service is not great. I supposedly have a client services person assigned to me, but I will only hear from them when they're trying to sell me something - then they won't leave me alone. When I have an actual question, they don't get back to me. I've had better luck contacting them via support, which is very responsive and helpful.

What recommendations would you give to someone considering this product?

I would recommend it, if you can afford to spend the money. It's pricey, but you get pretty much everything you need in one place - there will be no need to purchase any other social media product.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status

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