What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
91 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Reliable
- Effective Service
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Social Response Management
Social Asset Management
Campaign Execution
Social Media Channel Integration Outbound
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Sprout Social Enterprise Reviews
Brendon O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Fantastic!
Likeliness to Recommend
What is your favorite aspect of this product?
Scheduling
What do you dislike most about this product?
Data can be hard to interpret at times
What recommendations would you give to someone considering this product?
Just do it!
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Role: Sales Marketing
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Jan 2024
Easy to use
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Cy S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2023
Easy to use, ideal for smaller companies
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Great platform for monitoring and managing social discussion
What is your favorite aspect of this product?
Tracking competitors and keywords
What do you dislike most about this product?
The news-feed style UI felt dated/hard to navigate
What recommendations would you give to someone considering this product?
If you're a smaller business, this can be a great tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing