Sprout Social Enterprise Logo
Sprout Social Enterprise Logo
Sprout Social

Sprout Social Enterprise

Composite Score
8.6 /10
CX Score
8.7 /10
Category
Sprout Social Enterprise
8.6 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Efficient Service
  • Enables Productivity
  • Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

89

Social Response Management

86

Social Moderation and Workflow Management

85

Social Asset Management

85

Social Media Channel Integration Outbound

84

Campaign Execution

83

Social Post Archival

81

Dashboards and Visualization

81

Trend Analysis

80

Sentiment Analysis

79

Contextual Analysis

75

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Quality of Features

85

Business Value Created

85

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of Data Integration

84

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

78

Sprout Social Enterprise Reviews

Daniel T.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Great product

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

I have no experience from similar platforms.

What is your favorite aspect of this product?

It enables us to save time by scheduling our posts to all our social media platforms. Reaching many clients through social media has lead to increase in sales and customers to our organization.

What do you dislike most about this product?

I have nothing to dislike from the performance of this product.

What recommendations would you give to someone considering this product?

I totally recommend this platform to any organization for effective social media management.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Kasey Peek K.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

User friends and effective!

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

In my experience, Sprout Social’s scheduling features are more impressive than any other program on the market. The features are easier to use and are far more efficient.

What is your favorite aspect of this product?

I personally love the recommended posting times feature. This allows me to do my job in a more efficient manner and also manage other pages in an organized capacity.

What do you dislike most about this product?

I am mostly happy with this program, however, it would be a bit easier if the editing process was simplified. It can be confusing when trying to edit multiple posts.

What recommendations would you give to someone considering this product?

If you are looking for a quality social media management platform, I think you will be highly satisfied with Sprout Social. The customer service is excellent and the program delivers excellent results.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2020

"Easy to use, great time saver!"

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Caring
  • Trustworthy
  • Client Friendly Policies

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