What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
91 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Efficient Service
- Enables Productivity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Response Management
Social Moderation and Workflow Management
Social Asset Management
Social Media Channel Integration Outbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Also Featured in...
Sprout Social Enterprise Reviews
Daniel T.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Great product
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
I have no experience from similar platforms.
What is your favorite aspect of this product?
It enables us to save time by scheduling our posts to all our social media platforms. Reaching many clients through social media has lead to increase in sales and customers to our organization.
What do you dislike most about this product?
I have nothing to dislike from the performance of this product.
What recommendations would you give to someone considering this product?
I totally recommend this platform to any organization for effective social media management.
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Kasey Peek K.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Feb 2021
User friends and effective!
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
In my experience, Sprout Social’s scheduling features are more impressive than any other program on the market. The features are easier to use and are far more efficient.
What is your favorite aspect of this product?
I personally love the recommended posting times feature. This allows me to do my job in a more efficient manner and also manage other pages in an organized capacity.
What do you dislike most about this product?
I am mostly happy with this program, however, it would be a bit easier if the editing process was simplified. It can be confusing when trying to edit multiple posts.
What recommendations would you give to someone considering this product?
If you are looking for a quality social media management platform, I think you will be highly satisfied with Sprout Social. The customer service is excellent and the program delivers excellent results.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jul 2020
"Easy to use, great time saver!"
Likeliness to Recommend
Pros
- Performance Enhancing
- Caring
- Trustworthy
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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