Sprout Social Enterprise Logo
Sprout Social Enterprise Logo
Sprout Social

Sprout Social Enterprise

Composite Score
8.6 /10
CX Score
8.7 /10
Category
Sprout Social Enterprise
8.6 /10

What is Sprout Social Enterprise?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details


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Awards & Recognition

Sprout Social Enterprise won the following awards in the Social Media Management - Enterprise category

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Sprout Social Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprout Social Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social Enterprise?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Efficient Service
  • Enables Productivity
  • Reliable

Feature Ratings

Average 83

Social Media Channel Integration Inbound

89

Social Response Management

86

Social Moderation and Workflow Management

85

Social Asset Management

85

Social Media Channel Integration Outbound

84

Campaign Execution

83

Social Post Archival

81

Dashboards and Visualization

81

Trend Analysis

80

Sentiment Analysis

79

Contextual Analysis

75

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Quality of Features

85

Business Value Created

85

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of Data Integration

84

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

78

Sprout Social Enterprise Reviews

Luke H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

The ultimate SMM tool

Likeliness to Recommend

10 /10

What differentiates Sprout Social Enterprise from other similar products?

Everything you'll ever need all in one amazing package. The best.

What is your favorite aspect of this product?

The way it allows me to do my job with ease and even improves my efficiency and creativity.

What do you dislike most about this product?

Could be expensive for smaller organisations.

What recommendations would you give to someone considering this product?

If it sounds like a fit for you then I would definitely recommend trying it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ankita G.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Control of social networks in a professional way

Likeliness to Recommend

9 /10

What differentiates Sprout Social Enterprise from other similar products?

It has up to five profiles in social networks that can be managed as well as its monitoring system to locations and user profiles, which helps to maintain more direct contact with users, which even helps to plan campaigns or know in which direction The processes within the organization must be addressed, it is simple and there are several plans depending on the income

What is your favorite aspect of this product?

What most catches my attention and I like is that its versions for iOS AND ANDROID are quite efficient as if they were done from the desktop, which guarantees that it is not necessary to be in front of the computer for the functions to appear, it is also ideal for teams that work remotely, facilitating collaboration and communication during each creative process and user recruitment

What do you dislike most about this product?

The plans are somewhat expensive, but it is a good tool

What recommendations would you give to someone considering this product?

My recommendation is that you request a demo before acquiring the service, it is quite fast and also will allow you to know which monthly plan suits your professional requirements, there are for all requirements and at prices according to your functions

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Rashmi T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2021

Detailed reports but not so good integrations

Likeliness to Recommend

8 /10

What differentiates Sprout Social Enterprise from other similar products?

Their support people are really helpful and the service is quick, also, the platform is very intuitive in itself.

What is your favorite aspect of this product?

The analysis and report, how it is very sorted for monitoring and management.

What do you dislike most about this product?

Only the fact that it is expensive, so we have to justify the company its capabilities and also the fact that we cannot integrate it to other social platforms

What recommendations would you give to someone considering this product?

It's an amazing tool to make the life of social media marketers simple. specially analysis, tracking and listening

Pros

  • Helps Innovate
  • Inspires Innovation
  • Continually Improving Product
  • Reliable

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