What is Salesforce Marketing Cloud?
Salesforce Marketing Cloud develops marketing automation and analytics software for email, mobile, social and online marketing. It also offers consulting and implementation services.[26] The software is sold primarily on a multi-year subscription basis. The price of the subscription is based on what features are enabled, number of users and level of customer service.
Company Details
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89 Likeliness to Recommend
96 Plan to Renew
90 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Marketing Cloud?
Pros
- Helps Innovate
- Reliable
- Effective Service
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Advanced Campaign Management
Marketing Analytics
Community Marketing Management
Social Media Marketing Management
Marketing Workflow Management
Email Marketing Automation
Marketing Asset Management
Advanced Data Segmentation
Mobile Marketing Management
Marketing Operations Management
Multi Channel Integration
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Salesforce Marketing Cloud Reviews
Ron D.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Dream CRM: Salesforce.
Likeliness to Recommend
What differentiates Salesforce Marketing Cloud from other similar products?
Some of the most potent marketing tools ever created are contained in this online SAAS. The program is most effective in settings where bulk email communication that is individualized yet appropriate for B2C circumstances is required. The product Pardot is amazing for B2B solutions. Although end customers can configure and operate the product, it is better to collaborate.
What is your favorite aspect of this product?
SFMC was the first email platform I ever worked on. The platform's great ability to be highly customized through the use of Ampscript functions, content areas, and data extensions, as well as its ability to segment and cohort sizable amounts of user data with the power of having a full-featured SQL editor to do so, were unquestionably its strongest features.
What do you dislike most about this product?
The main drawbacks of using this program are essentially the same as those of using any Salesforce platform or interface. These are for the uninitiated: - Some of the most expensive software that performs similar functions on other platforms - Due to the vast array of possibilities and capabilities offered by the Salesforce platform, navigation can be a little challenging, If you are aware of the costs involved in utilizing Salesforce.
What recommendations would you give to someone considering this product?
One of the most integrated, reliable, and feature-rich CRMs I've used and installed is Salesforces. I can customize Salesforce in a plethora of ways for companies. One of the most reliable platforms available today, this product is a great choice for any sales organization. By keeping track of all sales-related data, this CRM benefits businesses.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emma A.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Intelligent customer journey builder
Likeliness to Recommend
What differentiates Salesforce Marketing Cloud from other similar products?
Salesforce Marketing Cloud has the capability of managing customer relationships and the extremities associated with the same. Today it stands out as the most advanced and marketing automation tool that combines the efforts of all marketing and business teams
What is your favorite aspect of this product?
Email Studio by Salesforce is the most prominent email marketing tool that allows us to include more personalisation in our efforts. And what makes it more exciting is the drag-and-drop functionality that simplifies the entire email creation process
What do you dislike most about this product?
It's a heavy marketing automation tool and sometimes it loads slowly but it is expected since it runs reports in real-time on the data that I have entered
What recommendations would you give to someone considering this product?
Salesforce Marketing Cloud has emerged as the ultimate tool for marketers across varied industry verticals because it collects information from all the diffrerent channels in one place to create a one-to-one journey between your brand and the customers
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lori D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
"Easy-to-Use Email Tool"
Likeliness to Recommend
What differentiates Salesforce Marketing Cloud from other similar products?
This program is better than others because it has a lot of features and makes making emails very easy.
What is your favorite aspect of this product?
When working in teams across industries including marketing, customer service, advertising, data collection, real estate, and more, we found that Salesforce was invaluable. To sum up, this program has several benefits that will make it easier for you to utilize it and still do the massive and laborious duties that your firm requires. With Salesforce, you have a lot of options. When you use Salesforce, you can create anything you can think of. The CRM can handle substantial workloads and is compatible with nearly all available software.
What do you dislike most about this product?
Occasionally, it might be a sluggish tool to employ. That's the nature of customer relationship management systems, though; I've researched a number of alternatives and found Salesforce to be the best overall option.
What recommendations would you give to someone considering this product?
For its advanced and useful features, this application gets my highest recommendation. It's convenient because it may be integrated with a variety of other platforms.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service