Qualtrics

Qualtrics CoreXM

8.0 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

2% Negative

7% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Feature Ratings

Average 85

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Metadata Management

Cross Channel Attribution Analysis

Customer Journey Modelling

Anomaly Detection

Vendor Capability Ratings

Average 84

Ease of Implementation

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

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Score 8.0

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Qualtrics CoreXM Reviews

Fuschia S.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Great software for academic researchers.

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Range of different survey features that enable flexibility in the way questions are presented and data collected. Ease of reproducing existing surveys in whole or part which is essential when conducting research on similar topic areas.

What is your favorite aspect of this product?

The variety of features, and ease of use

What do you dislike most about this product?

Some of the matrix tables features could be more flexible such as making it easier to set up complex Table headers.

What recommendations would you give to someone considering this product?

Qualtrics is great if you are looking to collect experimental survey data that involves timed elements. Some of the features provide opportunities for creative uses if you think outside the box.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Jennifer P.

Role: Student Academic
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Qualtrics is a very user-friendly, intuitive tool

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Ease of use

What is your favorite aspect of this product?

The short amount of time it took me to use it effectively, very easy to learn the features and implement them quickly.

What do you dislike most about this product?

It would be nice if there were more options for customizing the survey look and feel

What recommendations would you give to someone considering this product?

This is a powerful survey tool that is easy to use, I would definitely recommend it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Savad M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

The easiest tool to understanding customer insigh

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

It has solved so many problems for us to provide a tool that we can both gather new data effectively while also providing tools for reviewing and analyzing the data and categorizing it for historical use.

What is your favorite aspect of this product?

It can configure the survey in many different ways

What do you dislike most about this product?

Not able to add additional owner for the survey

What recommendations would you give to someone considering this product?

This is the best place to handle bulk data spread over different category

Pros

Performance Enhancing
Inspires Innovation
Generous Negotitation
Over Delivered

Cons

Less Transparent
Vendor's Interest First
Less Caring

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Survey Software

Qualtrics CoreXM Reviews

Fuschia S.

Great software for academic researchers.

Likeliness to Recommend

Pros

Jennifer P.

Qualtrics is a very user-friendly, intuitive tool

Likeliness to Recommend

Pros

Savad M.

The easiest tool to understanding customer insigh

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Metadata Management

Cross Channel Attribution Analysis

Customer Journey Modelling

Anomaly Detection

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support