Qualtrics

Qualtrics CoreXM

8.0 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

2% Negative

7% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Feature Ratings

Average 85

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Metadata Management

Cross Channel Attribution Analysis

Customer Journey Modelling

Anomaly Detection

Vendor Capability Ratings

Average 84

Ease of Implementation

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Survey Software

Score 8.0

View Qualtrics CoreXM in this category (opens in a new tab)

Qualtrics CoreXM Reviews

Daniel D.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

One of the best platforms but room for improvement

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Dashboarding, text IQ, Stats IQ, and alert notifications / ticketing

What is your favorite aspect of this product?

amount of widget formats available

What do you dislike most about this product?

connecting various data sources

What recommendations would you give to someone considering this product?

ROI based on price - pricing has gone up considerably over past 5 yrs or so. Qualtrics reps rotate FAR TOO OFTEN. Little stability, which negatively impacts relationship.

Pros

Enables Productivity
Security Protects
Continually Improving Product
Reliable

Cons

Less Friendly Negotiation
Less Caring
Less Generous

Jordan M.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Mostly great product, lacks AI features.

Likeliness to Recommend

6 /10

What differentiates Qualtrics CoreXM from other similar products?

Wide breadth of analysis features/settings.

What is your favorite aspect of this product?

Crosstabs IQ.

What do you dislike most about this product?

Browser based web-app. Should have a desktop application.

What recommendations would you give to someone considering this product?

You won't be unhappy with the product, but you'll likely wish for a few quality-of-life additions.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Cons

Vendor Friendly Policies
Vendor's Interest First
Under Delivered

Dustin Rae A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Great UI. Lots of features and capabilities.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

I can only speak to our old survey tool which was in our CRM but night and day alot better. Visually appealing UI, lots of features, easy integration, lots of data and dashboards creations.

What is your favorite aspect of this product?

usability. it was really easy to learn Qualtrics from scratch.

What do you dislike most about this product?

customer serivce responses can be a bit slow at times.

What recommendations would you give to someone considering this product?

definitely try out other survey applications (surveymonkey, getfeedback, etc.) but you'll probably notice and 'feel' how much more Qualtrics offers. It may be more pricier but it's worth the investment.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Survey Software

Qualtrics CoreXM Reviews

Daniel D.

One of the best platforms but room for improvement

Likeliness to Recommend

Pros

Cons

Jordan M.

Mostly great product, lacks AI features.

Likeliness to Recommend

Pros

Cons

Dustin Rae A.

Great UI. Lots of features and capabilities.

Likeliness to Recommend

Pros

Most Popular Qualtrics CoreXM Comparisons

Google Analytics

Adobe Analytics

Semrush

Tableau CRM Analytics

SAP Analytics Cloud

HubSpot Sales Hub

1
Since last award

Feature Ratings

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Metadata Management

Cross Channel Attribution Analysis

Customer Journey Modelling

Anomaly Detection

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support