Qualtrics

Qualtrics CoreXM

8.3 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 85

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Customer Journey Modelling

Metadata Management

Anomaly Detection

Cross Channel Attribution Analysis

Vendor Capability Ratings

Average 84

Ease of Implementation

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

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Score 8.1

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Qualtrics CoreXM Reviews

Jason S B.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Enabling Action and Business Growth

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics has a track record of quarterly product enhancements that ensure that as a program leader you are able to stay up with or ahead of industry trends. The ability to implement and scale quickly is a standout feature for Qualtrics.

What is your favorite aspect of this product?

The ability to meet consumers and business users where they are at.

What do you dislike most about this product?

The product performs well I don't have a dislike.

What recommendations would you give to someone considering this product?

I recommend Qualtrics to anyone who is serious about transforming their CX/EX/PX/BX Operations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Collins M.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Excellent Experience with Qualtrics Core.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

Qualtrics Core helps in managing the intelligence of customers. Again, Qualtrics Core gives us an easy walk in terms of decisions. The software increases the productivity of individuals or organizations management an dthe customers. Again, Qualtrics Core is a great opportunity for increased sales.

What is your favorite aspect of this product?

Qualtrics Core is the master for customer intelligence. Furthermore, Qualtrics Core is a well developed solution for customers relations management. The application processing system is also top notch. Finally, Qualtrics Core gives us the opportunity to work with customers easily.

What do you dislike most about this product?

Qualtrics Core is a program with successful communication and supported intellectual development. The tool has all the features that helps customers find satisfaction with the company.

What recommendations would you give to someone considering this product?

Qualtrics Core helps high quality services for customers management, which helps companies manage their business customers efficiently. Again, Qualtrics Core has an effective solution for complaints of customers.

Pros

Helps Innovate
Reliable
Performance Enhancing
Caring

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2020

Excellent for gathering data during pandemic.

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Metadata Management Easily manage metadata associated with customer data or audience segments.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Survey Software

Qualtrics CoreXM Reviews

Jason S B.

Enabling Action and Business Growth

Likeliness to Recommend

Pros

Collins M.

Excellent Experience with Qualtrics Core.

Likeliness to Recommend

Pros

Excellent for gathering data during pandemic.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Customer Journey Modelling

Metadata Management

Anomaly Detection

Cross Channel Attribution Analysis

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Vendor Support