What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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86 Likeliness to Recommend
96 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Reliable
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Susan M.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2023
Excellent CRM easy to use and saves a lot of time.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It aided us in gathering leads, moving them through a pipeline, and determining next actions for the leads we had. It allows us to handle all of our clients in one location, and the greatest part is that it has an automated reminder tool that allows us to keep track of all of our pending leads. Everything from adding custom fields to altering our sales funnel stages based on our company needs to turning entire modules on and off with a single click is customizable.
What is your favorite aspect of this product?
The Kanban view is one of the clearest deal management tools for both sales and management usage. What I loved best about it was the user interface, which has really aided us in tracking the customer journey and keeping records of all our leads, sales, and money. Pipedrive gives a comprehensive, efficient, and user-friendly overview of our sales pipeline, and we can monitor the particular development of all of our sales team members in the organization, as well as the proposals made to potential clients.
What do you dislike most about this product?
It takes a lot of tweaking to get the most out of it; if you don't make these changes, you'll have a pretty untidy looking CRM in a few years, and the reports aren't the most appealing area either. It took some time to combine it with other applications, but it was eventually addressed owing to our patience and the technical experts at the company. Otherwise, I believe it is a well-rounded tool that is simple to use and, most importantly, beneficial to our sales staff.
What recommendations would you give to someone considering this product?
Pipedrive is ideal for small teams that need to manage leads and leads across several channels, from lead creation to completing the sale. If you're a small business searching for a CRM to help you manage and move leads without spending a fortune on Salesforce, Pipedrive is the finest option - it's even better than Excel.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Ajinkya K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Pipedrive is the best "Beginner" CRM Platform out
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Very good CRM tool that helps visually track and display the growth of leads and opportunities in a company.
What is your favorite aspect of this product?
Pipedrive's free plan is great, you can get a good idea of whether the product is for you without actually spending a penny.
What do you dislike most about this product?
Bit costly and being a beginner it was bit difficult for creating filters and objects. Enabling few functionalities for certain teams are missing.
What recommendations would you give to someone considering this product?
It is great! Pipedrive is practical, easy to use, and simple to train.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Anthony M.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
Good, intuitive starter CRM/Sales mgmt tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is an intuitive platform with an easy to understand UI that is good for a small company initiating is sales and support activities. Through its marketplace, there are many apps that can be integrated to provide broader functionality. The vendor ecosystem is very robust, which means there are a wide range of options available to enable the functionality your org may need/require.
What is your favorite aspect of this product?
Simple UI that's easy to navigate.
What do you dislike most about this product?
A number of the integrations do not work seamlessly, making for a less than preferred experience. Specifically, the phone integration with OpenPhone did not work at all with a very clunky mechanism to try to set it up. Support documentation is limited and not very helpful.
What recommendations would you give to someone considering this product?
Pipedrive is a good starter platform, however, if you want more robust capabilities, theoretically you can get them from a more robust plan and the marketplace, however, it still has some room to improve to provide a more savvy UX. As you scale, and look for a more integrated platform, it may make sense to consider other alternatives that provide better UX and integration capabilities.
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Slower Product Innovation
- Commodity Features
- Less Efficient Service