Paycom Customer Reviews 2024

Paycom

7.6 /10

67 Reviews Write a Review

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What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Workforce Management - Midmarket category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

80 Likeliness to Recommend

3
Since last award

93 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

6% Negative

3% Neutral

91% Positive

Pros

Friendly Negotiation
Transparent
Client's Interest First
Security Protects

Feature Ratings

Average 77

Workforce Scheduling

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Shift Management

Rate Policies

Workforce Planning and Forecasting

Time Capture Virtual

Vendor Capability Ratings

Average 77

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Customization

Also Featured in...

Payroll

Score 8.8

View Paycom in this category (opens in a new tab)

Human Capital Management - Enterprise

Score 7.8

View Paycom in this category (opens in a new tab)

Paycom Reviews

Tetiana K.

Role: Sales Marketing
Industry: Machinery
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2021

Fantastic product!!!

Likeliness to Recommend

6 /10

What differentiates Paycom from other similar products?

has cloud capabilities with data proliferation, work with larger businesses.

What is your favorite aspect of this product?

Advanced automation and customization throughout all tools. Single sign-in platform that automatically syncs data across all parts of the system. Direct Data Exchange tool to manage use of the system. Phone and email support available. Self-service app available for iOS and Android. Quote-based pricing.

What do you dislike most about this product?

PTO cannot auto-reduce for hourly staff if it makes them exceed 40 hours per week. Carrier feeds not complete by go-live date (mostly in part due to unresponsive carriers). It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time. Secure uploader response when submitting items here. There is no email notification option when assigning performance goals and performance reviews. I would like to be able to notify the employee that this action item is in their queue by sending an email when assigned and/or they should get a notification in the EE view (indicated by the bell in the to

What recommendations would you give to someone considering this product?

Using Paycom is an easy way to self-manage Payroll! Happy customer!

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Shrinivas K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Streamlining employee details

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

Paycom HCM is efficient in storing the information of the workforce available in the company and also help in performance analysis and during payrolls

What is your favorite aspect of this product?

The user interface is well designed with a simple dashboard which can be used to filter and fetch the details of the employee quickly

What do you dislike most about this product?

The Sync between data backups take time and occur only at regular intervals in a day, if backup is to be restored the intermittent data could be lost

What recommendations would you give to someone considering this product?

A good payroll and HR solution which can seamlessly manage the workforce in an organisation

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Finance
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2021

I like the software because of its functionality.

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Enables Productivity
Respectful
Client Friendly Policies

Paycom

What is Paycom?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Paycom Ratings

80 Likeliness to Recommend

3 Since last award

93 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Paycom Reviews

Tetiana K.

Fantastic product!!!

Likeliness to Recommend

Pros

Shrinivas K.

Streamlining employee details

Likeliness to Recommend

Pros

I like the software because of its functionality.

Likeliness to Recommend

Pros

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Feature Ratings

Workforce Scheduling

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Shift Management

Rate Policies

Workforce Planning and Forecasting

Time Capture Virtual

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Customization