What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceNew Relic Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on New Relic.
87 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Performance Enhancing
- Inspires Innovation
- Altruistic
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Security Operations Automation
Analyze Activity Data
Analyze Discovery Data
Operational Task Automation
Event & Alert Management Automation
Problem Management Automation
Data Visualization
Incident Management Automation
Performance & Capacity Management Automation
Change Control Automation
Machine Learning
Vendor Capability Ratings
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Business Value Created
Breadth of Features
Quality of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Also Featured in...
New Relic Reviews
Sachin P.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted May 2021
Nice product
Likeliness to Recommend
What differentiates New Relic from other similar products?
Ease of use and complexity
What is your favorite aspect of this product?
AI approach to solve problem
What do you dislike most about this product?
Price is on a higher side
What recommendations would you give to someone considering this product?
Good tool and nice to have
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service
Bala K.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted May 2021
Easy to use, quick to analyze the data
Likeliness to Recommend
What differentiates New Relic from other similar products?
I am using multiple monitoring tools, but In Newrelic we can able to monitor the application performance. We can quickly analyze.
What is your favorite aspect of this product?
APM & Infrastructure
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
It's a very good tool to monitor big platforms and multiple applications.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2021
AI in ops is a relevant topic.
Likeliness to Recommend
Pros
- Helps Innovate
- Inspires Innovation
- Includes Product Enhancements
- Continually Improving Product