New Relic Customer Reviews 2023

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

86 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Up 2
Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative

12% Neutral

88% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Saves Time

Feature Ratings

Average 80

Security Operations Automation

100

Analyze Activity Data

86

Operational Task Automation

83

Data Visualization

82

Problem Management Automation

81

Performance & Capacity Management Automation

81

Analyze Discovery Data

80

Incident Management Automation

78

Machine Learning

76

Event & Alert Management Automation

76

Change Control Automation

75

Vendor Capability Ratings

Average 79

Ease of IT Administration

100

Ease of Customization

83

Ease of Data Integration

82

Ease of Implementation

82

Breadth of Features

82

Availability and Quality of Training

81

Quality of Features

80

Business Value Created

78

Vendor Support

76

Usability and Intuitiveness

75

Product Strategy and Rate of Improvement

70

Also Featured in...

Application Performance Management - Enterprise

Score 8.6

View New Relic in this category (opens in a new tab)

New Relic Reviews

Rakesh Y.

Role: Information Technology
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Application practical insights derived in seconds

Likeliness to Recommend

10 / 10

What differentiates New Relic from other similar products?

It delivers dynamically topological visualizations of programs and their components using its agent. It stands out as an application performance monitoring tool because of this

What is your favorite aspect of this product?

Gives us complete transparency into how response time affects our business, from intelligence gathering through processing and information extraction

What do you dislike most about this product?

The GUI is not straightforward to use, and some components of its design are not completely visual and we want it to be renowned for having a straightforward dashboard that allows for rapid observations

What recommendations would you give to someone considering this product?

Helps small and large businesses to manage the data problems and possibilities posed by digital transformation, contemporary apps, and cloud technology

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kirithikaa S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

A powerful monitoring tool

Likeliness to Recommend

9 / 10

What differentiates New Relic from other similar products?

It supports all type of cloud resources and can be deployed on any platform. Once deployed it starts providing all possible insights automatically

What is your favorite aspect of this product?

Using New Relic you can setup alerting for specific patterns and also create group policies so that the required team are informed about the incident

What do you dislike most about this product?

There are occasional glitches in the New Relic portal while using the explorer option

What recommendations would you give to someone considering this product?

Helps monitor applications end to end and get alerted instantly if anything goes down

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samuel J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Stylized log monitoring

Likeliness to Recommend

9 / 10

What differentiates New Relic from other similar products?

New Relic offers a great dashboard design which is easy to understand with both lite and advanced querying options. Once implemented it can start to log any type of application data and filter on them effortlessly

What is your favorite aspect of this product?

The logs can be analysed by defining patterns and alerting can be set based on multiple policies such that when a certain criteria is met the policy gets executed

What do you dislike most about this product?

The tool is packed with features hence the learning curve for a beginner is a bit high, yet the vendor provides with sufficient documentation for this

What recommendations would you give to someone considering this product?

New Relic is a must have log monitoring and analysis solution. The vendor support is great and issues are resolved as quick as possible.

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

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New Relic

New Relic

What is New Relic?

Company Details

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Awards & Recognition

Emotional Footprint Champion

New Relic Ratings

86 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Up 2Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love New Relic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Operations Automation Automate security operations (e.g. threat and vulnerability management, compliance management, security incident and event management).

Analyze Activity Data Analyze activity data (e.g. event logs, tickets, network packets).

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Problem Management Automation Automate problem management tasks (e.g. identify related incidents, create problem tickets, suggest root cause).

Performance & Capacity Management Automation Automate performance & capacity management tasks (e.g. identify workloads nearing capacity, identify bottlenecks, suggest remediation).

Analyze Discovery Data Analyze data on the design of & components in the IT environment e.g., dependencies, endpoints, licenses, asset data, workflows, configuration data.

Incident Management Automation Automate change control tasks (e.g. track/assess technical changes, suggest risk/impact, detect unauthorized change, manage change windows).

Machine Learning Generate insights using machine learning algorithms (e.g. event prediction, anomaly detection, sentiment analysis).

Event & Alert Management Automation Automate event & alert management tasks (e.g. manage alert thresholds, notify operator of a possible SLA breach).

Change Control Automation Automate change control tasks (e.g. track/assess technical changes, suggest risk/impact, detect unauthorized change, manage change windows).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Application Performance Management - Enterprise

New Relic Reviews

Rakesh Y.

Application practical insights derived in seconds

Likeliness to Recommend

Pros

Kirithikaa S.

A powerful monitoring tool

Likeliness to Recommend

Pros

Samuel J.

Stylized log monitoring

Likeliness to Recommend

Pros

Most Popular New Relic Comparisons

AppDynamics

Dynatrace

VuNet vuSmartMaps

Datadog

Splunk AIops Platform

OpsRamp

Up 2
Since last award

Feature Ratings

Security Operations Automation

Analyze Activity Data

Operational Task Automation

Data Visualization

Problem Management Automation

Performance & Capacity Management Automation

Analyze Discovery Data

Incident Management Automation

Machine Learning

Event & Alert Management Automation

Change Control Automation

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Quality of Features

Business Value Created

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement