New Relic Customer Reviews 2025 | SoftwareReviews

New Relic

Composite Score

8.0 /10

CX Score

8.2 /10

32 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the AIOps category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative

12% Neutral

88% Positive

Pros

Performance Enhancing
Inspires Innovation
Altruistic
Generous Negotitation

Feature Ratings

Average 81

Security Operations Automation

Analyze Discovery Data

Analyze Activity Data

Event & Alert Management Automation

Operational Task Automation

Problem Management Automation

Data Visualization

Incident Management Automation

Machine Learning

Change Control Automation

Performance & Capacity Management Automation

Vendor Capability Ratings

Average 82

Ease of Customization

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Application Performance Management - Enterprise

Score 8.8

View New Relic in this category (opens in a new tab)

New Relic Reviews

Grayson W.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

"Unified Observability Platform!"

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

Uses machine learning to detect and alert on performance irregularities automatically.

What is your favorite aspect of this product?

Automates anomaly detection, alerting, and reporting, reducing manual effort.

What do you dislike most about this product?

Requires technical expertise to utilize advanced features like distributed tracing and custom metrics.

What recommendations would you give to someone considering this product?

Focus on metrics that align with project goals, such as uptime, latency, and error rates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Thiago A.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

New Relic stands out with unique analytics

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

New Relic excels with real-time analytics, strong APM tools, and machine learning-driven insights, giving it an edge in proactive monitoring and observability.

What is your favorite aspect of this product?

My favorite aspect of New Relic is its real-time analytics and ease of monitoring multiple systems simultaneously, offering deep insights with minimal setup.

What do you dislike most about this product?

The main drawback of New Relic is its steep learning curve for new users, which can make it challenging to quickly utilize all of its advanced features without significant training or experience.

What recommendations would you give to someone considering this product?

I recommend thoroughly exploring New Relic’s features through their documentation and trial period to fully understand its capabilities. Be prepared for the learning curve, and ensure your team is trained to leverage its full potential for monitoring and performance optimization

Pros

Enables Productivity
Trustworthy
Client Friendly Policies
Fair

Hilary B.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Ideal solution for code analysis and monitoring

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

With New Relic, we were able to reduce system load and fine-tune the auto-scaling capabilities of our Kubernetes clusters. Among the many excellent contemporary monitoring solutions on the market, Newrelic stands out.

What is your favorite aspect of this product?

The interface is great with very useful functions. When it comes to monitoring infrastructure, synthetic data, and application performance, New Relic has you covered.

What do you dislike most about this product?

Steeper learning curve to understand NRQL than third-party tag-based systems. Small businesses may find the product a bit expensive.

What recommendations would you give to someone considering this product?

The tools used before New Relic did not provide useful information and alarms were late or post hoc 99 percent of the time. Plus, the New Relic panels are fantastic and allow you to quickly focus on problem spots.

Pros

Enables Productivity
Security Protects
Reliable
Unique Features

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

New Relic Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love New Relic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Application Performance Management - Enterprise

New Relic Reviews

Grayson W.

"Unified Observability Platform!"

Likeliness to Recommend

Pros

Thiago A.

New Relic stands out with unique analytics

Likeliness to Recommend

Pros

Hilary B.

Ideal solution for code analysis and monitoring

Likeliness to Recommend

Pros

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1
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Feature Ratings

Security Operations Automation

Analyze Discovery Data

Analyze Activity Data

Event & Alert Management Automation

Operational Task Automation

Problem Management Automation

Data Visualization

Incident Management Automation

Machine Learning

Change Control Automation

Performance & Capacity Management Automation

Vendor Capability Ratings

Ease of Customization

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement