Momentive

SurveyMonkey Enterprise

8.7 /10

145 Reviews Write a Review

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What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2023

4 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

9% Neutral

89% Positive

Pros

Reliable
Efficient Service
Fair
Enables Productivity

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Templates & Question Library

Customizable Branding

Mobile Support

Multi-Media Support

Role and User Management

Data Analysis and Visualization

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Score 8.6

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Voice of the Customer

Score 7.8

View SurveyMonkey Enterprise in this category (opens in a new tab)

SurveyMonkey Enterprise Reviews

Zahi N.

Role: Sales Marketing
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Fantastic tool

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Surveymonkey is one of the companies that even though have reached a good position in the market but still work on improving themselves, and thats what makes them better than others in my point of view.

What is your favorite aspect of this product?

Surveymonkey is one of the most easy friendly to use solution available in the market due to features that it provides you to be able to use this tool effectively. The yearly cost is not much if you know how to use it properly to be able to identify new prospects as i do myself. You can create a survey in a matter of minutes on any device..

What do you dislike most about this product?

I dont like the fact that you cannot use this product offline, but on the other hand, why would you want to use it anywhere but online where it belongs.

What recommendations would you give to someone considering this product?

i recommend that you make sure to check all Tiers along with the benefits that come from each Tier before subscribing since most might consider the free teir enough for them, while others will want more.

Pros

Reliable
Fair
Generous Negotitation
Includes Product Enhancements

Posy Lou D.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy to use, but I recommend the free version.

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Google Forms has been a great alternative to SurveyMonkey. I think SurveyMonkey is great when it comes to creating quick and easy surveys, but it may not be the best tool for a larger survey for project.

What is your favorite aspect of this product?

I love the free version and the templates and data visualization.

What do you dislike most about this product?

I don't like the paid versions as much.

What recommendations would you give to someone considering this product?

I recommend starting with the free version and seeing if you feel the need to upgrade.

Pros

Efficient Service
Respectful
Helps Innovate
Continually Improving Product

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Generous

Jeffrey N.

Role: Human Resources
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2021

Very good way to create surveys.

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The breadth of capabilities and ease of use.

What is your favorite aspect of this product?

The ability to use preset questions.

What do you dislike most about this product?

The logic piece can be confusing sometimes.

What recommendations would you give to someone considering this product?

None, the product is very good for those needing to create surveys.

Pros

Reliable
Enables Productivity
Saves Time
Helps Innovate

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

SurveyMonkey Enterprise Ratings

87 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Role and User Management Enable different levels of access and permissions based on role.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

Zahi N.

Fantastic tool

Likeliness to Recommend

Pros

Posy Lou D.

Easy to use, but I recommend the free version.

Likeliness to Recommend

Pros

Cons

Jeffrey N.

Very good way to create surveys.

Likeliness to Recommend

Pros

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Feature Ratings

Questionnaire Design/Survey Builder

Templates & Question Library

Customizable Branding

Mobile Support

Multi-Media Support

Role and User Management

Data Analysis and Visualization

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement