MoEngage Inc

MoEngage

8.0 /10

What is MoEngage?

MoEngage is an intelligent customer engagement platform for the customer-obsessed marketer. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization - in one dashboard.

Company Details

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MoEngage Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MoEngage.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MoEngage?

5% Negative

9% Neutral

86% Positive

Pros

Reliable
Enables Productivity
Efficient Service
Caring

Cons

Less Generous
Under Delivered

Feature Ratings

Average 90

API Framework

Mobile Functionality

Device and Browser Analytics

Data Management

Marketing Analytics

Analytics and Reporting

Audience Segmentation

Data Analysis and Survey Function

Conversion Analysis

Data Warehousing

Data Integrity

Vendor Capability Ratings

Average 86

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration

Also Featured in...

Marketing Automation - B2C

Score 7.1

View MoEngage in this category (opens in a new tab)

MoEngage Reviews

Role: Sales Marketing
Industry: Energy
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2021

..,.......

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Unique Features
Caring

MoEngage

What is MoEngage?

Company Details

Need Assistance?

Awards & Recognition

MoEngage Ratings

90 Likeliness to Recommend

1 Since last award

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love MoEngage?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Mobile Functionality Can be used on mobile devices​

Device and Browser Analytics Capture and summarize device and browser information.

Data Management Includes data sharing, data storage, records management, and data security.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Marketing Automation - B2C

MoEngage Reviews

..,.......

Likeliness to Recommend

Pros

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Feature Ratings

API Framework

Mobile Functionality

Device and Browser Analytics

Data Management

Marketing Analytics

Analytics and Reporting

Audience Segmentation

Data Analysis and Survey Function

Conversion Analysis

Data Warehousing

Data Integrity

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration