What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Personalized Service
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Other Integrations
Intent Extraction
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Business Value Created
Vendor Support
Breadth of Features
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Also Featured in...
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Laiye Chatbot Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Expand your client support services with MindSay
Likeliness to Recommend
Pros
- Respectful
- Over Delivered
- Helps Innovate
- Continually Improving Product
Destiny f.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Bot Creation Platform With Functional Feartures
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
The team at Mindsay is always ready to help out when issues arise plus they are very friendly. Mindsay is easy to set up and it has an appealing UI. The ability of Mindsay to integrate with other platforms is a great plus. One does not need coding knowledge to use Mindsay in the creation of bots.
What is your favorite aspect of this product?
Mindsay is pocket friendly. The bots created on the platform are very efficient as seen in their performance. Mindsay is scalable so as the base of customers grows, Mindsay is also able to accommodate the growth. Mindsay is agile. The flexibility of Mindsay has also been a great help as we are able to automate complex customer queries. The platform is being constantly improved and new features added to make its performance top-notch.
What do you dislike most about this product?
I cannot think of anything to dislike about Mindsay , it has worked so well for us.
What recommendations would you give to someone considering this product?
Mindsay is definitely the platform to go to if you want to have bots that take up most of the customer service queries, the bots are easy to create , they are very intuitive and intelligent and very agile. I highly recommend Mindsay.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
alpha g.
- Role: Operations
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Feb 2022
THE BEST CUSTOMER SERVICE TEAM
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay has made customer interactions easy and effective hence eliminating time consuming processes.It is a fantastic experience and user friendly even with no technical ability.
What is your favorite aspect of this product?
The product is user friendly, so easy to use even with no technical ability.I love the fact that its able to monitor performance. The customer support teams always support anytime you contact them in case of any challenge and solving very fast.It is also easy to use interface making the creation of a chat bot easier and faster.It has moreover helped automate large volumes of customer requests, eliminating time consuming processes.
What do you dislike most about this product?
I do not dislike anything about this product.
What recommendations would you give to someone considering this product?
I recommend the product to all the companies and organizations who are in need in building the trust and the relationships with their customers. It is the best product as it is easy and fast to use and also reliable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing