What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Client Friendly Policies
- Trustworthy
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Personalized Service
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Other Integrations
Intent Extraction
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Business Value Created
Vendor Support
Breadth of Features
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Also Featured in...
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Laiye Chatbot Reviews
John T.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great Platform , Excellent and Functional Features
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay involves code-free development. Mindsay is multi-lingual. Mindsay has live chat. The platform is easy to use.
What is your favorite aspect of this product?
The support team is quick to respond. There is multi-channel communication. The platform offers reporting and analytics. Mindsay does sentiment analysis.
What do you dislike most about this product?
Mindsay gave us the requirements we needed, i have nothing to dislike about the platform.
What recommendations would you give to someone considering this product?
Mindsay has helped us to be able to connect with our customers and to also cut down on response time , this has greatly improved our customer experience with us. I would highly recommend Mindsay.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
William B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Best Platform For Customer Experience
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay can be deployed on SaaS, Web, and Cloud. The platform has an API. The support team is always ready to help.
What is your favorite aspect of this product?
The automation is done without any coding so one does not need coding knowledge. The responses sent o the customers are dynamic and very rich. The bots are pre-trained and pre-configured to deal with various situations. The user interface is easy to use.
What do you dislike most about this product?
Mindsay is an amazing platform, I have nothing to dislike.
What recommendations would you give to someone considering this product?
I have seen so much change since we started using Mindsay, our customer experience and service has improved greatly because of the chatbots. I would highly recommend Mindsay.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abby W.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Simple and Efficient
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
The support team is very helpful. Mindsay is easy to use. The setup is easy. Mindsay has agility. Mindsay has scalability.
What is your favorite aspect of this product?
The large volumes of customer requests that we get are automated by Mindsay. The time-consuming processes are eliminated. Mindsay ensures that the customers are satisfied. The reports and analysis help us know how the bots are performing. Mindsay integrates with other platforms.
What do you dislike most about this product?
I do not dislike anything concerning Mindsay.
What recommendations would you give to someone considering this product?
I highly recommend Mindsay for the great performance that this platform gives , we have seen a lot of progress two years into using MIndsay , it is highly efficient and most importantly customer centric.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing