What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Client Friendly Policies
- Trustworthy
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Personalized Service
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Other Integrations
Intent Extraction
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Business Value Created
Vendor Support
Breadth of Features
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Also Featured in...
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Laiye Chatbot Reviews
Kiguta A.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Handling Customer Requests The Easy Way
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay is a great tool when it comes to customer care services. It automates customer requests and this saves time. Thanks to automation, customers can as well get answers to questions in the FAQ section without having to contact a human assistant.
What is your favorite aspect of this product?
I like the AI and automation features. The software is easy to customize to meet our unique business needs. The software saves us time
What do you dislike most about this product?
The software is costly. Customization is not easy
What recommendations would you give to someone considering this product?
With Mindsay, you will be able to streamline business customer interactions. The software is also affordable and highly effective. I recommend it
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2022
One of the best chatbot solutions out there!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing