What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Learning and Adaptability
Scheduled Availability
Multi-channel
Personalized Service
Voice or Text Input
Translation
Wayfinding
Application Programming Interface
Workflow Processing
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Also Featured in...
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Laiye Chatbot Reviews
Avinash G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Good AI chatbot easy to use
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Fast response and easy to use services and deployment
What is your favorite aspect of this product?
The performance part is awesome really fast as compared to other
What do you dislike most about this product?
Nothing to dislike everything is good in this
What recommendations would you give to someone considering this product?
Try this AI integrated chatbot real time response and easy to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aly B.
- Role: Finance
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Aug 2023
a little too automated
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
ease of use
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
feels very botty.
What recommendations would you give to someone considering this product?
no recommendations
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Cons
- Less Caring
Astra J.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Amzing Application!!
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
The adaptability and learning of the software is great.
What is your favorite aspect of this product?
Best UI Highly customizable, and integrates well with CRM
What do you dislike most about this product?
Support team should be more proactive
What recommendations would you give to someone considering this product?
I highly recommend Mindsay. It has a high value for your money. Besides, it is easy to use.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Caring