What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Client Friendly Policies
- Trustworthy
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Personalized Service
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Other Integrations
Intent Extraction
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Business Value Created
Vendor Support
Breadth of Features
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Also Featured in...
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Laiye Chatbot Reviews
Kelley S.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted Feb 2022
Competitive and Intelligent Virtual Assistant
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay is a comprehensive virtual assisting application, where communications and leads are well articulated and information load developed. Further, Mindsay has information that suits the demands of customers in matters concerning the products they use.
What is your favorite aspect of this product?
Mindsay has articulate virtual assistance, with advanced strategies of lead control and relationship building. Besides, Mindsay has deployment management is swift and relative when compared with other virtual assisting apps.
What do you dislike most about this product?
Mindsay is an industrious application whose approach is suitable and consistent in regards to virtual communications.
What recommendations would you give to someone considering this product?
Mindsay is a worthwhile virtual investment in regards to lead control and generation. Besides, Mindsay has confronted the needs of businesses by bringing a sufficient customer assistance.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rachna S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great product with great customer support
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Helps in automating very large volume of customer requests with very less turnaround time with a very friendly communication team with all the time availability
What is your favorite aspect of this product?
Support team availability 24/7 Helping users to get educated on the required competences plus a very friendly communication
What do you dislike most about this product?
Not possible to track changes. Dashboard analytics have scope if improvement
What recommendations would you give to someone considering this product?
Perfect tool for someone who is new to chatbots as the support team is really helpful in onboarding
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
easy to use, looking for more control on analytics
Likeliness to Recommend
Pros
- Trustworthy
- Effective Service
- Caring
- Saves Time