What is Keap?
Ditch the spreadsheet with Keap’s client management system. House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client records, and get you paid, while you focus on providing great service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Performance Enhancing
- Trustworthy
- Caring
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Management
Account and Contact Management
Collaboration
Lead Management
Telephony and Call Center Management
Mobile
Marketing Management
Analytics and Reporting
Sales Management
Quote Contract and Proposal
Activity and Workflow Management
Vendor Capability Ratings
Ease of Data Integration
Vendor Support
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Also Featured in...
Lead Management
Score 8.2
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Marketing Automation - B2B
Score 8.1
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Marketing Automation - B2C
Score 8.1
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Customer Relationship Management - Small Business
Score 8.0
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Keap Reviews
Sofia S.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2022
Keap is one in all software for CRM users.
Likeliness to Recommend
What differentiates Keap from other similar products?
It permits us to perform various forms of segmentation according to the needs we have, to form a campaign, we will segment the audience according to the merchandise we have if they’re frequent customers or potential customers. It conjointly contains a CRM that enables us to assign activities, and see the progress of our tasks and the project in general.
What is your favorite aspect of this product?
Keap is extraordinary because it consolidated numerous different applications for me. Currently, I have it all in one place with just one learning curve. It also came out cheaper for me than all my alternative software systems combined. The flexibility to form almost endless automation of emails and other business tasks is incredible. For me what was overwhelming was wherever to start, but due to the community and the availableness of endless examples and articles, I may quickly make out wherever to focus my efforts. For anyone beginning with Keap, I extremely suggest doing one of the Keap Academy workshops to urge you to go!
What do you dislike most about this product?
Learning automation is certainly a learning curve. Trying to grasp how everything works along and the way to set it up has been a challenge. However, Keap conjointly contains an extraordinary coaching website that you simply get access to and they are constantly put on webinars and training to assist all of us to get an improved grasp on how to use it best.
What recommendations would you give to someone considering this product?
I have run my way through many email marketing services and CRMs through my own business and thru client work. All of them have their little quirks and peccadilloes, therefore selecting the proper one for your business goes to depend upon what specific services you wish and what frustrates you the least. It’s the foremost versatile way to build an email campaign that I’ve seen, and once you learn it, it’s pretty simple to use.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Less Generous
Nataliea L.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jul 2022
Keap is a well-known solution for automation.
Likeliness to Recommend
What differentiates Keap from other similar products?
I even have been exploiting Keap (InfusionSoft) for over ten years. Keap does it all. Automation is vital once running a prosperous business! Keap permits you to make marketing campaigns that you will use over and over for multiple customers. It additionally allows for tracking. You can see wherever your lead came in from, where they got there, and what’s the next step to close the deal.
What is your favorite aspect of this product?
It is a whole platform for everything you need. It’s a scheduling feature that will facilitate the lead capture process. The landing pages are nice-looking, and I love the previous email builder. I didn’t keep long enough to check the new email builder though, solely the Beta. It was robust to line up the complete system at first, however once done I didn’t spend abundant time on that every day. I may have faith in it to work seamlessly.
What do you dislike most about this product?
In my experience, the client support is nearly always fast to respond, however, the first-tier techs too often have difficulties grasping the nuances of the Keap app. It may be frustrating once the tech is tunnel-visioned on a solution that isn’t truly a solution for the particular problem.
What recommendations would you give to someone considering this product?
What I prefer best regarding Keap is that it’s an integrated CRM, eCommerce, and marketing suite. I can style a customer journey, produce a marketing funnel, and track the progress of prospects through their entry as totally qualified customers and later into well-invested clients.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Effective Service
Moses T.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Keap Review. Good product, Complex To Use.
Likeliness to Recommend
What differentiates Keap from other similar products?
Its has lots of feature but hard to use
What is your favorite aspect of this product?
Lots of functionality.
What do you dislike most about this product?
its hard to use.
What recommendations would you give to someone considering this product?
You need to be really tech savvy.
Pros
- Effective Service
- Enables Productivity
- Trustworthy
- Efficient Service