What is Keap?
Ditch the spreadsheet with Keap’s client management system. House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client records, and get you paid, while you focus on providing great service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Performance Enhancing
- Trustworthy
- Caring
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Management
Account and Contact Management
Collaboration
Lead Management
Telephony and Call Center Management
Mobile
Marketing Management
Analytics and Reporting
Sales Management
Quote Contract and Proposal
Activity and Workflow Management
Vendor Capability Ratings
Ease of Data Integration
Vendor Support
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Also Featured in...
Lead Management
Score 8.2
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Marketing Automation - B2B
Score 8.1
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Marketing Automation - B2C
Score 8.1
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Customer Relationship Management - Small Business
Score 8.0
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Keap Reviews
Patrick G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Keap Is Fantastic, You Should Use It!
Likeliness to Recommend
What differentiates Keap from other similar products?
This tool's flexible action-triggered integration was a big selling point for me. Unlike with some other programs, KEAP gives you the freedom to pick from a wide range of predefined actions or to build and utilize your own custom actions.
What is your favorite aspect of this product?
Proven, web-based customer relationship management (CRM) system that also includes advertising utilities To organize our customer information, we utilize keap. We built and ran automated email campaigns, lead generation systems, internal contact forms, and email templates. Whilst there are other inexpensive customer relationship management (CRM) options, I'm pleased to report that Keap is the best and most affordable option. mostly because they work hard to provide us with a positive experience each day. Many enhancements and bug fixes are introduced in frequent releases. There's one more item to mention.
What do you dislike most about this product?
The "new" email format is aesthetically pleasing, but it lacks the flexibility of their older model. The new email creator, for instance, allows you to modify the "from" address of the message before sending. While customer support is simple to reach, they aren't always well-versed in repairing sequences and other issues.
What recommendations would you give to someone considering this product?
Thus far, I've found that Keap shines brightest when we're bringing on board new customers. I may save time for both my team and the customer by submitting the correct information and a completed form when processing an enrollment.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Laura B.
- Role: Public Sector
- Industry: Utilities
- Involvement: End User of Application
Submitted Feb 2023
Marketing automation tool for businesses
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap is a great CRM software for enterprises overall. Keap's many compatible connectors make it a fantastic tool for creative marketing and business tactics. Keap not only satisfies our immediate demands but also makes it simple for us to integrate beyond them. The networks they are a part of allowing us to communicate directly with new applicants and obtain vital data about them.
What is your favorite aspect of this product?
Thanks to Keap's assistance, I can automate my clients' processes in a way that is beneficial to them. Through the use of a variety of opt-in methods, I can capture leads, create and release products, and create automated distribution schedules for both products and campaign emails by utilizing a variety of opt-in techniques to gather information. The referral partner function can be used to speed up the referral process.
What do you dislike most about this product?
There have been issues with deliverability in the past. When learning automation, there is a learning curve. Understanding how everything comes together and how to put it up has been challenging. One of this program's drawbacks is occasionally making email shopping blunders, but we think you can learn from that.
What recommendations would you give to someone considering this product?
The campaign builder is so comprehensive and robust that it can accommodate anything you can think of. It's beautiful that alternative approaches have been considered for almost everything. Numerous integrations with third parties and a robust API. Constructive community with real devas there for inquiries. The ease with which clients can be moved along the pipeline for different actions to take place.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Karly M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Keap is a robust and user-friendly program.
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap is a CRM platform for organizations that is very straightforward and intuitive. It's simple to navigate and locate what you're looking for, thanks to the user interface's clear layout. Setting up automatic tasks and campaigns to handle the most tedious activities is a terrific benefit of automation that saves time and effort.
What is your favorite aspect of this product?
It is nice to be able to divide my customers into multiple categories and be able to email each type individually from Keap. It is also possible for me to do this for potential customers and previous customers as well. Having everything in one place has made my life easier and more organized now that everything is in one place, and I have become more motivated to communicate with my clients directly than before.
What do you dislike most about this product?
I initially had some problems with the Keap phone number, but they not fixed it, even though it took some time. One drawback is that there aren't many customizing choices. When it comes to personalizing the appearance and feel of your CRM, your options are limited. Also, you won't be able to acquire in-depth insights into your data because there are no sophisticated analytics or reporting capabilities.
What recommendations would you give to someone considering this product?
As a lead manager and marketing tool, it is a powerful tool that achieves the task and performs admirably. A wide range of customization options is available to you. With embeddable forms that can trigger tags and sequences like email marketing, we have been able to reduce the amount of manual labor we are doing every day.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing