What is Keap?
Ditch the spreadsheet with Keap’s client management system. House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client records, and get you paid, while you focus on providing great service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Performance Enhancing
- Trustworthy
- Caring
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Management
Account and Contact Management
Collaboration
Lead Management
Telephony and Call Center Management
Mobile
Marketing Management
Analytics and Reporting
Sales Management
Quote Contract and Proposal
Activity and Workflow Management
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Ease of Customization
Quality of Features
Business Value Created
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Also Featured in...
Lead Management
Score 8.2
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Marketing Automation - B2B
Score 8.1
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Marketing Automation - B2C
Score 8.1
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Customer Relationship Management - Small Business
Score 8.0
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Keap Reviews
Daniel H.
- Role: Consultant
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Mar 2024
Full of features but...
Likeliness to Recommend
What differentiates Keap from other similar products?
Integration options like WordPress plugins
What is your favorite aspect of this product?
Ease of integration
What do you dislike most about this product?
Needs a better menu. Needs logic to prevent creation of duplicate contacts
What recommendations would you give to someone considering this product?
Make sure you know all of your business use cases for data, lead management, etc
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Natalia E.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Mar 2024
Keap is a very straightforward CRM platform to use
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap offers a complete solution for those who wants to take marketing to the next level
What is your favorite aspect of this product?
How easy is to automate emails and understand data
What do you dislike most about this product?
email deliverability restrictions to the corporate domains
What recommendations would you give to someone considering this product?
Have a high level of understanding about CRM's, attention to the details and creativity
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Dmytro V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Customer relationship management
Likeliness to Recommend
What differentiates Keap from other similar products?
We have decided to use Keap for managing all of our sales and marketing operations because of its reliability and the ability to automate time-consuming tasks. Overall, we have found that using this CRM has been a pleasant experience because it speeds up, simplifies and improves the quality of any work involving audience segmentation, communication management or marketing automation.
What is your favorite aspect of this product?
Keap's online CRM functionality was the first thing that piqued my interest. My company uses it because it provides all the functions we need to maintain our customer databases and perform certain marketing tasks. Email marketing, email templates, internal forms, lead creation, campaign automation and much more are possible with its marketing features. Keap can integrate with other tools and already has a wide range of CRM and general marketing features. We immediately realized that it was the right software for us because it has everything we need, works smoothly and is reasonably priced.
What do you dislike most about this product?
The main drawback of this software is the time and effort required to master all of its CRM and marketing functions.
What recommendations would you give to someone considering this product?
Keap has been instrumental in our efforts to maintain strong ties with customers by making it easy to organize a comprehensive customer database and implement targeted marketing strategies, especially via email. I would recommend this robust online CRM anytime for its speed, reliability and ease of use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing