What is Keap?
Ditch the spreadsheet with Keap’s client management system. House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client records, and get you paid, while you focus on providing great service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Performance Enhancing
- Trustworthy
- Caring
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Management
Account and Contact Management
Collaboration
Lead Management
Telephony and Call Center Management
Mobile
Marketing Management
Analytics and Reporting
Sales Management
Quote Contract and Proposal
Activity and Workflow Management
Vendor Capability Ratings
Ease of Data Integration
Vendor Support
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Also Featured in...
Lead Management
Score 8.2
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Marketing Automation - B2B
Score 8.1
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Marketing Automation - B2C
Score 8.1
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Customer Relationship Management - Small Business
Score 8.0
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Keap Reviews
Charlie W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
A solid email marketing tool
Likeliness to Recommend
What differentiates Keap from other similar products?
The automated process takes all the stress out of managing customer relations, allowing users to quickly and easily stay on top of all aspects of their business operations. Additionally, its collaboration tools enable teams to work together effectively and efficiently. The shared workspace allows team members to share and track important information, providing everyone with constant access to the same data. This ensures that all members are on the same page at all times.
What is your favorite aspect of this product?
I also appreciate the user interface which is highly intuitive and easy to use. Even those with limited computer literacy can quickly learn how to operate the system. Plus, through its automated processes, it helps us save time and effort when managing customer relations. Its ability to streamline processes has been a great asset for our business. I am also impressed by its collaboration tools which enable us to quickly communicate and work together on projects with ease. This has greatly increased our efficiency at work.
What do you dislike most about this product?
Our organization was never approached by any other method, such as telephone, other than using the wrong email address. Our settings and data have been erased and cannot be recovered at this time. We have been informed that the only choice we have is to register an account from scratch. Unsuitable as a business practice.
What recommendations would you give to someone considering this product?
I would suggest taking advantage of the automated processes available. This will help you save time and effort when managing customer relations. Additionally, the collaboration tools will enable teams to quickly communicate and work together on projects efficiently. Overall, Keap CRM Software is a powerful, easy-to-use CRM system that can help simplify your business operations. Give it a try and see how it works for you. You won't be disappointed!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dayton B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
Marketing for advanced users.
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap CRM Software stands out from other similar products due to its sophisticated user interface, automation options, and collaboration tools. The system's ease of use makes it simple for businesses of all sizes to begin using the system quickly. In addition, it offers a wide range of integration opportunities with third-party applications and services. This provides users with a variety of opportunities, from incorporating with email accounts to setting up marketing campaigns.
What is your favorite aspect of this product?
One of my favorite aspects of Keap CRM Software is its ability to effortlessly sync with third-party applications and services. This helps keep our customer records up to date, making it easier for us to stay in touch with potential and current customers. With the integration of other platforms, I can easily manage multiple contacts at once, allowing me to reach out in a more meaningful way.
What do you dislike most about this product?
The processes were running well and the system was set up, but at some point the credit card expired, wiping out the account and its contents. After doing extensive investigation and attempting to figure out what occurred, we discovered that the account representative deleted our data after contacting just the email they had on file, which was wrong.
What recommendations would you give to someone considering this product?
If you're considering Keap CRM Software, I recommend looking into their range of integration options. It's important to ensure that the system is compatible with other popular applications and services in order for it to function properly. Additionally, be sure to check out the user interface which should be easy to use and intuitive for everyone on your team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Feastre L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Keap, your help to success
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap envisions itself in favoring entrepreneurs to succeed. With sales and marketing automation, along with its crm, customers can create skills designed to enhance while making the most of their working hours. Keap is designed to enable users to take control of the disorganization in their business.
What is your favorite aspect of this product?
The capabilities of this software are great. Once you understand how it works, you can do amazing things for your business. It's effectively a great tool for automations that can mediate across multiple channels and online, offline. When it works well, it's super effective.
What do you dislike most about this product?
It essentially has no pipeline direction. The only conflict with the software is that it is a beast of features and I can easily get lost in the minefield. To fully utilize the project properties, it requires a representative time commitment to study each module and instrument.
What recommendations would you give to someone considering this product?
Keap is an all-in-one marketing and sales automation and crm platform designed to grow your business. With Keap, you will be able to easily capture, organize, track and provision all your leads to increase sales and revenue.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features