What is Keap?

Ditch the spreadsheet with Keap’s client management system. House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client records, and get you paid, while you focus on providing great service.

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

87 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

11% Negative
6% Neutral
83% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Caring
  • Respectful

Feature Ratings

Average 86

Customer Service Management

91

Account and Contact Management

90

Collaboration

89

Lead Management

88

Telephony and Call Center Management

88

Mobile

87

Marketing Management

87

Analytics and Reporting

86

Sales Management

83

Quote Contract and Proposal

81

Activity and Workflow Management

80

Vendor Capability Ratings

Average 84

Ease of Data Integration

90

Vendor Support

89

Breadth of Features

88

Quality of Features

87

Business Value Created

85

Ease of IT Administration

85

Availability and Quality of Training

84

Ease of Implementation

83

Ease of Customization

82

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

77

Keap Reviews

Charlie W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A solid email marketing tool

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

The automated process takes all the stress out of managing customer relations, allowing users to quickly and easily stay on top of all aspects of their business operations. Additionally, its collaboration tools enable teams to work together effectively and efficiently. The shared workspace allows team members to share and track important information, providing everyone with constant access to the same data. This ensures that all members are on the same page at all times.

What is your favorite aspect of this product?

I also appreciate the user interface which is highly intuitive and easy to use. Even those with limited computer literacy can quickly learn how to operate the system. Plus, through its automated processes, it helps us save time and effort when managing customer relations. Its ability to streamline processes has been a great asset for our business. I am also impressed by its collaboration tools which enable us to quickly communicate and work together on projects with ease. This has greatly increased our efficiency at work.

What do you dislike most about this product?

Our organization was never approached by any other method, such as telephone, other than using the wrong email address. Our settings and data have been erased and cannot be recovered at this time. We have been informed that the only choice we have is to register an account from scratch. Unsuitable as a business practice.

What recommendations would you give to someone considering this product?

I would suggest taking advantage of the automated processes available. This will help you save time and effort when managing customer relations. Additionally, the collaboration tools will enable teams to quickly communicate and work together on projects efficiently. Overall, Keap CRM Software is a powerful, easy-to-use CRM system that can help simplify your business operations. Give it a try and see how it works for you. You won't be disappointed!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dayton B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Marketing for advanced users.

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap CRM Software stands out from other similar products due to its sophisticated user interface, automation options, and collaboration tools. The system's ease of use makes it simple for businesses of all sizes to begin using the system quickly. In addition, it offers a wide range of integration opportunities with third-party applications and services. This provides users with a variety of opportunities, from incorporating with email accounts to setting up marketing campaigns.

What is your favorite aspect of this product?

One of my favorite aspects of Keap CRM Software is its ability to effortlessly sync with third-party applications and services. This helps keep our customer records up to date, making it easier for us to stay in touch with potential and current customers. With the integration of other platforms, I can easily manage multiple contacts at once, allowing me to reach out in a more meaningful way.

What do you dislike most about this product?

The processes were running well and the system was set up, but at some point the credit card expired, wiping out the account and its contents. After doing extensive investigation and attempting to figure out what occurred, we discovered that the account representative deleted our data after contacting just the email they had on file, which was wrong.

What recommendations would you give to someone considering this product?

If you're considering Keap CRM Software, I recommend looking into their range of integration options. It's important to ensure that the system is compatible with other popular applications and services in order for it to function properly. Additionally, be sure to check out the user interface which should be easy to use and intuitive for everyone on your team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feastre L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Keap, your help to success

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

Keap envisions itself in favoring entrepreneurs to succeed. With sales and marketing automation, along with its crm, customers can create skills designed to enhance while making the most of their working hours. Keap is designed to enable users to take control of the disorganization in their business.

What is your favorite aspect of this product?

The capabilities of this software are great. Once you understand how it works, you can do amazing things for your business. It's effectively a great tool for automations that can mediate across multiple channels and online, offline. When it works well, it's super effective.

What do you dislike most about this product?

It essentially has no pipeline direction. The only conflict with the software is that it is a beast of features and I can easily get lost in the minefield. To fully utilize the project properties, it requires a representative time commitment to study each module and instrument.

What recommendations would you give to someone considering this product?

Keap is an all-in-one marketing and sales automation and crm platform designed to grow your business. With Keap, you will be able to easily capture, organize, track and provision all your leads to increase sales and revenue.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features