What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

Company Details


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Awards & Recognition

Kaseya VSA won the following awards in the Systems Management category

Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

3% Negative
1% Neutral
96% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Respectful
  • Helps Innovate

Feature Ratings

Average 83

Patching Automation

92

Storage Monitoring

88

Applications Monitoring

87

Multi-Site Functionality

87

Cloud Monitoring

86

Deployment Model

86

Auto-Discovery

85

Capacity Management

84

Server Performance Monitoring

84

Access Rights Management

83

Automated Remediation

82

Vendor Capability Ratings

Average 81

Ease of IT Administration

86

Business Value Created

85

Vendor Support

84

Quality of Features

83

Breadth of Features

83

Ease of Implementation

83

Ease of Data Integration

82

Ease of Customization

80

Availability and Quality of Training

78

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

76

Kaseya VSA Reviews

Riya J.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, Very useful, Fantastic product

Likeliness to Recommend

7 /10

What differentiates Kaseya VSA from other similar products?

Automation: Kaseya VSA emphasizes automation to streamline IT management tasks. It allows users to create automation scripts and workflows to reduce manual intervention. Remote Management: The platform offers robust remote management tools, making it easy to troubleshoot and manage remote devices. Technicians can access and control endpoints from anywhere, which is especially useful for MSPs.

What is your favorite aspect of this product?

Proactive Issue Resolution scalability

What do you dislike most about this product?

Intensive Customization Overhead

What recommendations would you give to someone considering this product?

Start Small, Scale Gradually Monitoring and Reporting

Pros

  • Saves Time
  • Security Protects
  • Helps Innovate
  • Performance Enhancing

Sanjay S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great Product with good features, a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Kaseya VSA from other similar products?

Stability Features Reliability

What is your favorite aspect of this product?

It is an all round awesome product that can take care of clients as a CRM and also is good for patching, remediation and overall IT MSP use

What do you dislike most about this product?

I would say that the GUI can be a little confusing as you look for features that you may want to use.

What recommendations would you give to someone considering this product?

I would say contact Kaseya to assist with a Demo. Once you use the product and it’s features you will know if this is the correct one for your business.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Shreyans M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Extensive IT Solution to handle issue effectively

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Kaseya VSA offers some level of customization which cannot be attained by other alternatives. Moreover, it allows automation of functions which helps reducing the manual efforts.

What is your favorite aspect of this product?

The capabilities offered by Kaseya VSA helps elevating the efficiency of performing operational activities which otherwise could take excessive time when performed through other alternatives.

What do you dislike most about this product?

While the product is fairly robust, they customer service should focus on increasing their turn around time to fix the issue reported by us as their client.

What recommendations would you give to someone considering this product?

Kaseya VSA is a robust and feature heavy cloud based solution which allows the users to manage IT tickets effectively. They do not have a trial version but the over cost of product is decently placed when compared to other solutions in the market.

Pros

  • Efficient Service
  • Client Friendly Policies
  • Generous Negotitation
  • Over Delivered

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