Systems Management

Systems Management software assists in managing an organization’s infrastructure. Functions include software distribution and upgrading, user profile management, version control, backup and recovery, job scheduling, virus protection, and more.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
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The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract
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Latest Research

Citrix Systems Remain Vulnerable Despite Patching Attempts
February 04, 2020

A Citrix vulnerability first discovered on December 17, 2019 is being continually exploited by ransomware attackers despite patching attempts by Citrix.

Author: Isaac Kinsella (Info-Tech)

Project Zero Extends Its Vulnerability Disclosure Agreement to 90 Days, Changes to Follow
February 04, 2020

Project Zero is changing its vulnerability disclosure policy to give software developers more time to patch vulnerabilities. The policy is now shifted to a stringent 90-day policy.

Author: Isaac Kinsella (Info-Tech)

Bishop Fox Discovers Eight Vulnerabilities in ConnectWise: Patching a Managed Service Provider
January 30, 2020

Cybersecurity firm Bishop Fox identified eight vulnerabilities in ConnectWise’s remote control and remote access software.

Author: Isaac Kinsella (Info-Tech)

See All Research

Systems Management Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

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Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

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Amazon Web Services

Amazon EC2 Systems Manager

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers.

8.8

Composite Score

9.1

CX Score

+94

Emotional Footprint

89%

Likeliness to Recommend

35

Reviews

IBM

IBM Power Systems management

IBM® Power Systems management provides lifecycle management of your IBM Power® systems, and platform managers such as Hardware Management Console (HMC) and Integrated Virtualization Manager (IVM) platform managers, including discovery, health and status monitoring, configuration, updates, and virtualization. It also provides platform-specific functions.

8.5

Composite Score

8.6

CX Score

+85

Emotional Footprint

93%

Likeliness to Recommend

12

Reviews

Microsoft

Microsoft System Center R2

System Center helps customers gain an unified datacenter management experience with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service capabilities. You can now extend System Center capabilities with Microsoft Operations Management Suite (OMS) to deliver a cloud-inspired, platform-agnostic solution to help you manage both traditional infrastructure and modern applications with ease.

8.2

Composite Score

8.4

CX Score

+85

Emotional Footprint

87%

Likeliness to Recommend

30

Reviews

Kaseya

Kaseya VSA

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

8.0

Composite Score

8.3

CX Score

+84

Emotional Footprint

83%

Likeliness to Recommend

17

Reviews

Oracle

Oracle Enterprise Manager

Oracle Enterprise Manager provides a – single pane of glass – that allows you to manage on-premises and cloud-based IT using the same familiar interface you know and use on-premises every day.

8.0

Composite Score

8.2

CX Score

+82

Emotional Footprint

82%

Likeliness to Recommend

88

Reviews

Micro Focus

Operations Bridge

Micro Focus Operations Bridge is a containerized IT Operations suite which automatically reduces operations data noise, proactively detects problems, rapidly executes remediation and improves collaboration across tool silos leading to 70x faster root cause, 50% less MTTR and reduction overall cost of IT Operations.

7.2

Composite Score

7.3

CX Score

+70

Emotional Footprint

73%

Likeliness to Recommend

14

Reviews

Datadog

Datadog

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.

8.6

Composite Score

9.4

CX Score

+100

Emotional Footprint

94%

Likeliness to Recommend

7

Reviews

Microsoft

Microsoft Operations Management Suite

Operations Management Suite (also known as OMS) is a collection of cloud-based services for managing your on-premises and cloud environments from one single place. Rather than deploying and managing on-premises resources, OMS components are entirely hosted in Azure.

6.8

Composite Score

6.8

CX Score

+61

Emotional Footprint

73%

Likeliness to Recommend

9

Reviews

Idera Software

Idera Uptime Infrastructure Monitor

Proactively monitor physical servers, virtual machines, network devices, applications, and services across multiple platforms running on-premise, remotely, or in the Cloud. Uptime Infrastructure Monitor provides a unified view of IT environment health and a GUI that is easily customizable, with a drag and drop dashboard design. Create private IT dashboards, team dashboards (server team, application team, capacity team, etc.), and a NOC for the entire datacenter in minutes.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Nagios

Nagios XI

Nagios XI is a powerful monitoring system that enables organizations to identify and resolve IT infrastructure problems before they affect critical business processes. Nagios XI monitors your entire IT infrastructure to ensure systems, applications, services, and business processes are functioning properly. In the event of a failure, Nagios can alert staff of the issue to begin remediation before outages affect business processes, end-users, or customers.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Lansweeper

Lansweeper

Lansweeper comes with a variety of scanning methods to accommodate any network setup. Schedule a full network scan by IP range and set critical servers to be scanned every hour or use active scanning and integrate active directory to continuously keep your inventory up to date. Configure scanning just the way you want it to be. While one agent based scanning method is available, using it is completely optional. All other Lansweeper scanning methods do not require agents on your machines.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

ScienceLogic

ScienceLogic

Managing today’s complex hybrid IT infrastructure is hard. The combination of public and private cloud—mixed with hosted services and legacy on-premises infrastructure—creates a complex landscape for IT to run and operate.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

MMSOFT Design

Pulseway

A remote monitoring and management solution that keeps you a step ahead of IT issues.

--

Composite Score

10.0

CX Score

+100

Emotional Footprint

100%

Likeliness to Recommend

1

Reviews

Quest Software

KACE

KACE fast-to-implement, easy-to-use systems management and deployment appliances provision, manage, secure, and service your growing organization’s network-connected devices, including Windows PCs, Macs, Chromebooks, tablets, Linux, UNIX, and Windows Servers, printers, storage and the internet of things (IoT), while their integrated appliance architecture delivers rapid return on investment.

--

Composite Score

4.5

CX Score

+38

Emotional Footprint

74%

Likeliness to Recommend

3

Reviews

Broadcom Inc.

AiOps

AIOps from Broadcom combines full stack observability and advanced analytics with automation, helping solve complex IT problems before they impact customer experience. AIOps correlates data across users, applications, infrastructure and network services and applies machine learning, advanced analytics, and automation to deliver a new level of visibility and actionable insights. Built on an open, scalable data lake, which leverages open technologies such as Kibana and Apache Spark combined with scalable automation capabilities, AIOps delivers the most comprehensive cross-domain contextual intelligence seamlessly spanning cloud to mainframe.

--

Composite Score

8.6

CX Score

+96

Emotional Footprint

78%

Likeliness to Recommend

2

Reviews

Moogsoft

Moogsoft

Algorithmic Knowledge captures data from previous incidents and automates decision support for operators that encounter recurring issues.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

IPsoft

IPcenter

IPcenter is the only platform that guarantees business and services outcomes to drive your productivity to new heights.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Broadcom Inc.

DX NetOps

With a combination of real-time monitoring and machine-learning driven analytics, Broadcom’s DX NetOps simplifies complexity through high scale, unified network monitoring enabling full-stack analytics for assuring traditional, and software-defined and cloud architectures. The DX NetOps network monitoring software converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Opsview

Opsview

Enjoy the core benefits of Opsview Monitor, like Dashboards, Notifications, and Integrations. With that you get out of the box SLA and trend reporting, scalability for large systems, up to 24/7 support, and your own dedicated customer success manager.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Uila

Uila

Unprecedented Full-Stack Monitoring Correlated Application, Infrastructure & Cloud Resource Insights in a Single Product

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Goverlan, Inc.

Goverlan Reach

Goverlan Reach Systems Management is a remote access software created and distributed by Goverlan, Inc. Goverlan is an on-premises client management software designed for medium to large enterprises for remote control, active directory management, global configuration change management, and reporting within a Windows IT Infrastructure

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

BMC Software

TrueSight Operations Management

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

SolarWinds

SolarWinds Systems Management Bundle

SolarWinds Systems Management Bundle delivers visibility across your systems environment—from applications to servers, virtualized infrastructure, and storage systems — to help you diagnose and troubleshoot performance problems faster. Systems Management Bundle combines the goodness of four products from SolarWinds — all integrated to deliver single-pane-of-glass visibility on the SolarWinds Orion Platform.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

ManageEngine

OpManager Plus

OpManager Plus is an integrated network performance management solution that eliminates the need for multiple monitoring tools and provides greater visibility across your entire network. OpManager Plus is packed with advanced network management capabilities for monitoring networks, servers, IP addresses, and switch ports; managing bandwidth and network configurations; and analyzing firewall logs before archiving them. Rid your network of blind spots by deploying this powerful, integrated solution with a unified approach to network management.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

SolarWinds

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor (SAM) is designed to monitor your applications and their supporting infrastructure, whether running on-premises, in the cloud, or in a hybrid environment. Don’t let slow applications and downtime impact your end users and business services. Pinpoint the root cause of application issues across various layers of the IT stack.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

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All Research

Citrix Systems Remain Vulnerable Despite Patching Attempts
February 04, 2020

A Citrix vulnerability first discovered on December 17, 2019 is being continually exploited by ransomware attackers despite patching attempts by Citrix.

Author: Isaac Kinsella (Info-Tech)

Project Zero Extends Its Vulnerability Disclosure Agreement to 90 Days, Changes to Follow
February 04, 2020

Project Zero is changing its vulnerability disclosure policy to give software developers more time to patch vulnerabilities. The policy is now shifted to a stringent 90-day policy.

Author: Isaac Kinsella (Info-Tech)

Bishop Fox Discovers Eight Vulnerabilities in ConnectWise: Patching a Managed Service Provider
January 30, 2020

Cybersecurity firm Bishop Fox identified eight vulnerabilities in ConnectWise’s remote control and remote access software.

Author: Isaac Kinsella (Info-Tech)

Tenable Chosen as the Successor for BeyondTrust’s Vulnerability Management Suite; BeyondTrust Steps Aside
January 30, 2020

Announced on December 31, 2019, BeyondTrust named Tenable as the successor to its Vulnerability Management suite.

Author: Isaac Kinsella (Info-Tech)

Department of Defense Seeks Improved Patch Management Tech: Why You Should Care
January 30, 2020

On January 15, 2020, the Department of Defense (DoD) issued an open call to vendors to fulfill a contract to help improve their technology and inventory management.

Author: Isaac Kinsella (Info-Tech)

ServiceNow New York is Here
January 07, 2020

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

Author: Ken Weston (Info-Tech)

SolarWinds Expands Support for Hybrid IT Operations
November 04, 2019

SolarWinds has announced updates to its IT operations management suite of products. These updates will improve users’ ability to monitor, manage, and secure hybrid operations.

Author: Mahmoud Ramin (Info-Tech)

Quest KACE’s Latest Updates to Simplify Service Management
August 25, 2019

Quest Software has announced its newest updates, KACE SDA 7.0 and KACE SMA 9.1, which enhance their features, apply Linux scripted installs, and automate systems management.

Author: Mahmoud Ramin (Info-Tech)

Puppet Rolls Out Remediate
August 22, 2019

Puppet has rolled out Remediate. This release aligns with the ongoing consolidation between IT Operations and IT Security.

Author: Derek Shank (Info-Tech)

Ayehu Bridges Gap Between IT Ops and Sec Ops
August 19, 2019

Ayehu is working to bridge the gap between IT Operations and Security Operations. We expect to see more vendor product offerings follow suit.

Author: Derek Shank (Info-Tech)

Rundeck Embraces Self-Service as the Future of IT Operations
July 23, 2019

Rundeck markets itself as an enabler of self-service IT operations. This marketing strategy aligns with the transition of IT operations from order-takers to engineers. But organizations must change their way of working to make self-service successful.

Author: Derek Shank (Info-Tech)

ServiceNow and Microsoft Partnership: Great for ServiceNow and Microsoft Customers, Great for Vendor Lock-In
July 22, 2019

ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes at the price of vendor lock-in.

Author: Ken Weston (Info-Tech)

ConnectWise Now and SSO Streamlines Product Management for Its MSP Partners
June 27, 2019

ConnectWise, a software provider for IT automation and management tools, has released three enhancements to streamline product management for its MSP clients.

Author: Frank Trovato (Info-Tech)

Spirion Swipes Cybersecurity Gold for Data Classification
April 22, 2019

At the RSA Conference earlier this month, Spirion announced it had won the Gold Cybersecurity Excellence Product Award in the Data Classification category.

Author: Celine Gravelines (Info-Tech)

The Latest Microsoft AI Power Play
April 05, 2019

Microsoft is releasing free online courses for artificial intelligence. This is its attempt at remaining relevant in the AI space, so you might as well take advantage.

Author: Ken Weston (Info-Tech)

VMware Takes on Cisco and Palo Alto Networks With Announcement of VMware Service-defined Firewall
March 12, 2019

VMware is delving deeper into the IT security segment with its recent announcement at RSA 2019, unveiling its Service-defined Firewall product. VMware will be competing with security giants Palo Alto Networks and Cisco, among others, to introduce the new offering that focuses on the internal network by validating good application behavior.

Author: Scott Bickley (Info-Tech)

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