What is Google Analytics?
Get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
99 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Analytics?
Pros
- Respectful
- Performance Enhancing
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Audience Demographics
Conversion Analysis
Data Visualization
Audience Segmentation
Customer Journey Modelling
API Framework
Predictive Analytics
Cross Channel Attribution Analysis
Real Time Workflow Automation
Metadata Management
Anomaly Detection
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Google Analytics Reviews
Cy S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2023
Great product once integrated
Likeliness to Recommend
What differentiates Google Analytics from other similar products?
- Many different lenses to view performance
What is your favorite aspect of this product?
- Easily compare metrics from different windows of time
What do you dislike most about this product?
- Difficult to see revenue impact for upper funnel initiatives
What recommendations would you give to someone considering this product?
- Compare results with other attribution platforms if possible
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sam Z.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2023
Disappointed with the updates in GA4
Likeliness to Recommend
What differentiates Google Analytics from other similar products?
Integration with other Google products / accessibility/ cost
What is your favorite aspect of this product?
Intuitive ux
What do you dislike most about this product?
No more real time data in GA4
What recommendations would you give to someone considering this product?
You will likely need a backup solution to Google / I don’t trust it anymore
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Cons
- Commodity Features
- Less Effective Service
- Less Caring
Daniel C.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2023
Good product
Likeliness to Recommend
What differentiates Google Analytics from other similar products?
Google Analytics 4 properties use “dimensions” as the foundation for data collection and reporting
What is your favorite aspect of this product?
Tracking and reporting
What do you dislike most about this product?
I prefer universal
What recommendations would you give to someone considering this product?
Dive in and do as much research as possible
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing