What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
3
Since last award
89 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Helps Innovate
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Skills Based Routing
Contact Center Analytics
Knowledge Management
Multi Channel Intake Integration
Multi Channel Queue Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Screen Prompts
Ticket Management
Workforce Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Also Featured in...
Avaya Experience Platform Reviews
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Mar 2022
Futuristic Product
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Inspires Innovation
- Respectful
Cons
- Less Friendly Negotiation
- Under Delivered
Juan L.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Nov 2021
Scope of Deployment and Use Cases
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
My previous company used Avaya OneCloud CCaaS as a customer support and customer experience solution. It was used on a daily basis by up to 300 users as part of their duties as call center agents. Avaya OneCloud CCaaSS is one of the most effective and dependable tools available. Well-suited solution and I recommend it for the customers preferring the cloud solutions. The setup, maintenance, and deployment are very easy. The advantage here is that it can be scaled up with your business growth.
What is your favorite aspect of this product?
Avaya OneCloud CCaaS is used in the whole organization delivering good results so far. It addresses multiple issues and it's very effective to have those issues solved in a timely manner, this just turned out to be the best choice we'd ever had for software to help improve our company. Cloud services Good to handle contacts (calls, chats and more). Well-suited solution and I recommend it for the customers preferring the cloud solutions. The setup, maintenance, and deployment are very easy. The advanta Responsive and good software. The high availability of the solution makes your business support very stable so you can handle your customers
What do you dislike most about this product?
Since we started using Avaya OneCloud CCaaS, we've noticed a big improvement in every area of our company, which is easy-to-use and user-friendly. I'm not that tech-savvy or anything, but, for me, it is super easy to adapt to this software. I think this is the reason why our company has had that big Avaya OneCloud CCaaS it's a great tool in many aspects, but in terms of being a multidisciplinary solution, it simply rocks! Lack of customization. Can improve in call recordings quality. It glitches sometimes. 3rd Party integrations Multiple devices responsiveness on browser Need more virtual/cognitive assistants features
What recommendations would you give to someone considering this product?
Since we started using Avaya OneCloud CCaaS, we've noticed a big improvement in every area of our company, which is easy-to-use and user-friendly. I'm not that tech-savvy or anything, but, for me, it is super easy to adapt to this software. I think this is the reason why our company has had that big window of improvement. Avaya OneCloud CCaaS is used in the whole organization delivering good results so far. It addresses multiple issues and it's very effective to have those issues solved in a timely manner, this just turned out to be the best choice we'd ever had for software to help improve our company. Pros Cloud services Good to ha
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christina H.
- Role: Finance
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2020
Compatible functionality, easy to use with compute
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Application used on computer
What is your favorite aspect of this product?
Variety of functions to use while on phone usage
What do you dislike most about this product?
It isn’t compatible with every type of headset.
What recommendations would you give to someone considering this product?
To list which headsets is compatible
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing