What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
3
Since last award
89 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Helps Innovate
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Skills Based Routing
Contact Center Analytics
Knowledge Management
Multi Channel Intake Integration
Multi Channel Queue Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Screen Prompts
Ticket Management
Workforce Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
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Avaya Experience Platform Reviews
William M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Renata C.
- Role: Finance
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rabbani S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Fantastic Tool!
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
When I was working at Tech Mahindra, we used the Avaya Deskphone along with the Avaya One-X software. This way both the deskphone and the software are integrated to each other with a configuration number. Unlike other products, this is seamless and working without any issues. All it needs is internet and an assigned license.
What is your favorite aspect of this product?
I could dial any country from the phone and internal directories as well. The software is too good!
What do you dislike most about this product?
The login option method is time taking.
What recommendations would you give to someone considering this product?
Continue to improve the application please.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing