What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
3
Since last award
89 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Helps Innovate
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Skills Based Routing
Contact Center Analytics
Knowledge Management
Multi Channel Intake Integration
Multi Channel Queue Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Screen Prompts
Ticket Management
Workforce Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
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Avaya Experience Platform Reviews
Mahesh C.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Apr 2024
A Robust solution for contact center
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
First of all it is affordable, it provides all the tool to function your business. The customer support and their team response is simply the best in the industry.
What is your favorite aspect of this product?
I simply love their phone system, its reliable
What do you dislike most about this product?
The updates are less, as i mentioned earlier there are lack of updates.
What recommendations would you give to someone considering this product?
Simply go for it, its a reliable, flexible and scalable.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Adeetya U.
- Role: Information Technology
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jan 2024
automated-reliable-trustworthy
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
It is quite fast and bug free most of the time
What is your favorite aspect of this product?
the calling features across the globe and report management system
What do you dislike most about this product?
It used to hang alot.
What recommendations would you give to someone considering this product?
try to check the fitment
Pros
- Trustworthy
- Effective Service
- Saves Time
- Respectful
Neil W.
- Role: Operations
- Industry: Insurance
- Involvement: End User of Application
Submitted Oct 2023
Features disappoint
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Run of the mill phone system
What is your favorite aspect of this product?
Visible hold button with confirmation
What do you dislike most about this product?
Overall dropped calls often
What recommendations would you give to someone considering this product?
There’s more better systems out there
Pros
- Over Delivered
- Saves Time
- Unique Features
- Efficient Service
Cons
- Slower Product Innovation
- Less Reliable
- Less Transparent