What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
3
Since last award
89 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Helps Innovate
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Skills Based Routing
Contact Center Analytics
Knowledge Management
Multi Channel Intake Integration
Multi Channel Queue Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Screen Prompts
Ticket Management
Workforce Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
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Avaya Experience Platform Reviews
Bianca B.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Mar 2020
Does the job..not spectacular.
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
None. Seems similar to others
What is your favorite aspect of this product?
It's a tool, don't have a favorite feature, quite unremarkable
What do you dislike most about this product?
Transfer procedure can be cumbersome when trying to release line
What recommendations would you give to someone considering this product?
See if something else is available
Pros
- Helps Innovate
- Trustworthy
- Caring
- Respectful
Cons
- Less Reliable
- Less Productive
- Less Effective Service
- Role: Finance
- Industry: Finance
- Involvement: Initial Implementation
Submitted Mar 2020
Cost effective and user friendly
Likeliness to Recommend
Pros
- Appreciates Incumbent Status
- Continually Improving Product
- Reliable
- Performance Enhancing