What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
3
Since last award
89 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Helps Innovate
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Skills Based Routing
Contact Center Analytics
Knowledge Management
Multi Channel Intake Integration
Multi Channel Queue Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Screen Prompts
Ticket Management
Workforce Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
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Avaya Experience Platform Reviews
Payal N.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Mar 2022
Very effective and useful for the organisation.
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Avaya keeps on getting new features and their Saas based cloud option is amazing. It is one of the best products available in the market as compared to other OEM's. The service is great and the technical people are very knowledgable and very helpful.Implementing CPaaS into our Business and IVR was a necessity and helped improve our scope in what we could offer from an IVR and customer
What is your favorite aspect of this product?
The advanced features are amazing.
What do you dislike most about this product?
There are still some bugs which needs to be fixed.
What recommendations would you give to someone considering this product?
I would suggest to buy this.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Caring
Bárbara M.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Easy to use and to integrate. Intuitive!
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Avaya is faster to integrate than 3CX
What is your favorite aspect of this product?
Unlimited calls
What do you dislike most about this product?
Sometimes the service cut
What recommendations would you give to someone considering this product?
If you are looking for a integral solution for your large organization it is the best and good option. If you have a little company they may be less expensive options out there.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Samuel E.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Easy to use, packed with features but pricey
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
It is a one in all products. Almost all things in the CC and UC technology is possible with Avaya OneCloud. I doubt that any other product can do the same
What is your favorite aspect of this product?
Speech analytics
What do you dislike most about this product?
The license cost is quite high for markets in the developing countries
What recommendations would you give to someone considering this product?
It is worth every penny and more. Invest in it today!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing