What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAvaya Experience Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Avaya Experience Platform.
83 Likeliness to Recommend
3
Since last award
89 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Helps Innovate
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Skills Based Routing
Contact Center Analytics
Knowledge Management
Multi Channel Intake Integration
Multi Channel Queue Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Screen Prompts
Ticket Management
Workforce Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Also Featured in...
Avaya Experience Platform Reviews
JOSE M.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Vendor Management and Renewal
Submitted Apr 2022
EASY TU USE, EASY TO DEPLOY, EASY TO MANAGE
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
THE CUSTOMER EXPERIENCE
What is your favorite aspect of this product?
THE CAPABILITIES OF THE SOLUTION
What do you dislike most about this product?
NOTHING ALL, ALL FEATURES ARE PERFECT
What recommendations would you give to someone considering this product?
LOOK DEEP IN THE CUSTOMER EXPERIENCE
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gabriel I.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Mar 2022
Awesome communication solution and budget friendly
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Easily customizable with multi-site linking. Tenancy and easy to use. Redundancy is top-notch. There is no downtime using this office communication solution. Top leader in office communication solution by Gartner. The pricing is very budget-friendly as it is not one cap fits all. You can select the features you want and pay for what you use only and not the entire suite.
What is your favorite aspect of this product?
The Contact Centre is my favourite aspect. Very easy to deploy with little training needed for the IT operators as every aspect of the solution is easy to use
What do you dislike most about this product?
There is nothing I dislike about the product. I have interfaced with the solution for 3 years now and no issues so far. Vendor support has been excellent
What recommendations would you give to someone considering this product?
Easy to use Budget friendly Vendor Support Scalable Frequent releases available Pay for the features you want only
Pros
- Trustworthy
- Caring
- Respectful
- Fair
Cons
- Charges for Enhancements
Kazeem Adamson M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
Fantastic product
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
Ease of use and integration to other applications. Administration is very easy
What is your favorite aspect of this product?
Reporting and Analytic
What do you dislike most about this product?
None, all the solutions work as expected
What recommendations would you give to someone considering this product?
It is worth every penny spent
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing