What is Rainbow by Alcatel-Lucent Enterprise?
Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.
Company Details
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Get AssistanceRainbow by Alcatel-Lucent Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rainbow by Alcatel-Lucent Enterprise?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Drag and Drop User Interface
Online Cloud Platform
WebRTC-based Calling
AI Engine for CPaaS
Software Development Kit
Integration APIs
Communication APIs
Cloud Integration
MMS API
Code Libraries
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Vendor Support
Breadth of Features
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Rainbow by Alcatel-Lucent Enterprise Reviews
Praveen S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Easy to use with lots of fantastic features!
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
Deployment of Rainbow is pretty easy and its integrates with other products. It is useful for mobility and smarting working.
What is your favorite aspect of this product?
It integrates with Alcatel other legacy pabx vendors. We have deployed to our customers having NEC, Avaya. It runs smoothly and gives extra edge over mobility.
What do you dislike most about this product?
Need to be able to customise as customer's requirement. Like having company's logo in background.
What recommendations would you give to someone considering this product?
I would highly recommend to consider this product. Its easy to use and integrates with Outlook, Teams very well. Voice and video quality is quite good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Daniel B.
- Role: C-Level
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted May 2023
Fantastic product and support!
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
Cloud integration
What is your favorite aspect of this product?
Facilities Support
What do you dislike most about this product?
Costs Teams integration
What recommendations would you give to someone considering this product?
Partnership consulting
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Steven D.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Easy to integrate and mostly free!
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
Easy to integrate in existing projects
What is your favorite aspect of this product?
Great API and SDK support
What do you dislike most about this product?
The layout, but then again, it is totally customisable. I'm just not a graphic designer.
What recommendations would you give to someone considering this product?
Try it, it's free!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing