What is Rainbow by Alcatel-Lucent Enterprise?
Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.
Company Details
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Get AssistanceRainbow by Alcatel-Lucent Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rainbow by Alcatel-Lucent Enterprise?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Drag and Drop User Interface
Online Cloud Platform
WebRTC-based Calling
AI Engine for CPaaS
Software Development Kit
Integration APIs
Communication APIs
Cloud Integration
MMS API
Code Libraries
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Vendor Support
Breadth of Features
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Rainbow by Alcatel-Lucent Enterprise Reviews
Loris G.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Good if it will be additionally developed
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
More oriented towards companies that are capable and prepared to customise their CPaaS, adapting it and molding to their very specific needs and requirements
What is your favorite aspect of this product?
Openness to modifications and adaptations, good UI, solid UX if worked on
What do you dislike most about this product?
Very poor out of the box compared to market, but then again it doesn't seem to be the type of CPaaS that is intended to be "finished" at initial setup, rather it is intended to be additionally developed which is why a good development kit is important
What recommendations would you give to someone considering this product?
Preferably go for it if you require basic CPaaS that you will additionally develop in accordance with your needs
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy