What is Rainbow by Alcatel-Lucent Enterprise?
Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.
Company Details
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Get AssistanceRainbow by Alcatel-Lucent Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rainbow by Alcatel-Lucent Enterprise?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Drag and Drop User Interface
Online Cloud Platform
WebRTC-based Calling
AI Engine for CPaaS
Software Development Kit
Integration APIs
Communication APIs
Cloud Integration
MMS API
Code Libraries
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Vendor Support
Breadth of Features
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Rainbow by Alcatel-Lucent Enterprise Reviews
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jun 2023
Agregou valor de negocio
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Favour J.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted May 2023
My Favorite go-to Communication Platform!
Likeliness to Recommend
What is your favorite aspect of this product?
My favorite aspect of this product is that I can communicate and collaborate via audio and video conferencing with a large number of participants. I like that it allows integration with third-party platforms such as CRM, Helpdesk or ticketing systems, and voice systems. Also it offers an AI-powered chatbot that can assist users in performing various tasks such as scheduling meetings, booking flights, and hotels, and making payments.
What do you dislike most about this product?
I dislike that there are occasional crashes or slow performance using the product.
What recommendations would you give to someone considering this product?
These are some of my recommendations for someone considering this product. Firstly, assess your requirements and ensure that the software can meet your needs. Check if the software can integrate with the tools your business already uses. Also, Make sure to consider all costs involved and compare it to the available alternatives. Ensure that the software complies with your organization's data protection policies. Finally, take the opportunity to test the software and evaluate its features before committing to a purchase.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Unmesh D.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2023
Very personalized set of solutions
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
Unified Communication and Collaboration Hybrid Deployment Model Open API and SDKs Multi-Vendor Interoperability Team Collaboration and Guest Access Security and Compliance Scalability and Flexibility
What is your favorite aspect of this product?
Light on the network bandwidth Efficient and effective recovery on failures Ubiquitous Ease in mobility
What do you dislike most about this product?
Overall lead time for the product delivery and lack of effective local presence
What recommendations would you give to someone considering this product?
First do the introspection on your requirements and then choose the product line or the service. This will cut short the adoption of the most suited product family and roll out of the solutions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing