What is ADP Workforce Now?

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details


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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

82 Likeliness to Recommend

89 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

11% Negative
11% Neutral
78% Positive

Pros

  • Reliable
  • Security Protects
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 78

Payroll Administration

83

Employee Record

81

Workforce Planning

80

Benefits Administration

80

Time and Attendance

80

Position Management

79

Performance Management

78

Talent Management

76

Learning and Development

72

Talent Acquisition

71

Vendor Capability Ratings

Average 76

Ease of Implementation

79

Breadth of Features

79

Ease of IT Administration

78

Quality of Features

78

Ease of Data Integration

78

Usability and Intuitiveness

78

Business Value Created

77

Availability and Quality of Training

75

Product Strategy and Rate of Improvement

74

Ease of Customization

73

Vendor Support

71

ADP Workforce Now Reviews

Cody M.

  • Role: Finance
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Full-Suite Solutions That Fit Most Business

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

ADP is likely the most streamlined and robust for companies who wish to run the entire HR & Payroll departments through ADP. Being able to incorporate employee management & reviews, payroll, tax, hiring, benefits, and more into a single portal is valuable.

What is your favorite aspect of this product?

Ease of use after being properly implemented and set up, and ease of connecting ADP to other platforms via API.

What do you dislike most about this product?

The implementation process can be a bit rocky, though highly situational. I have been through 2 ADP implementations and generally felt it all took longer than it should have both times.

What recommendations would you give to someone considering this product?

Think about scale and future for your business, and if ADP will fit that vision. ADP can handle the vast majority of your HR and Payroll needs - generally companies that which to use the full suite of services will find significantly more value, rather than only using for 1 sub-section of HR, etc.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Efficient Service

Evgeny E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Excellent product for SME and Mid-market companies

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

First of all, it is usability. Pretty straightforward for all end-users.

What is your favorite aspect of this product?

The primary aspect is that all end-users can check information in one place: - PTO days (federal holidays, PRO, sick days, floating days, etc) - All benefits

What do you dislike most about this product?

The mobile application doesn't have all features of a web application. Would like to use the ADP mobile application with the same functions

What recommendations would you give to someone considering this product?

It is a good product for all SME and mid-market companies.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Patrick C.

  • Role: C-Level
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

A fantastic HR solution for any organization.

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

ADP provides an established and reliable level of service for human resource and payroll management. The software solution offered by ADP is easy to use and requires very little onboarding time allowing managers to focus on the more human aspect of their jobs.

What is your favorite aspect of this product?

The ease of use and ample reporting mechanisms within the online software solution.

What do you dislike most about this product?

The customer service leaves something to be desired.

What recommendations would you give to someone considering this product?

If you are new to the human resources/payroll facet of your job I would advise that you use ADP. It is simple and provides the highest and most reliable level of service available.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Reliable

Cons

  • Less Caring
  • Less Friendly Negotiation
  • Less Respectful

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