What is ADP Workforce Now?

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

82 Likeliness to Recommend

89 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

11% Negative
11% Neutral
78% Positive

Pros

  • Reliable
  • Security Protects
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 78

Payroll Administration

83

Employee Record

81

Workforce Planning

80

Benefits Administration

80

Time and Attendance

80

Position Management

79

Performance Management

78

Talent Management

76

Learning and Development

72

Talent Acquisition

71

Vendor Capability Ratings

Average 76

Ease of Implementation

79

Breadth of Features

79

Ease of IT Administration

78

Quality of Features

78

Ease of Data Integration

78

Usability and Intuitiveness

78

Business Value Created

77

Availability and Quality of Training

75

Product Strategy and Rate of Improvement

74

Ease of Customization

73

Vendor Support

71

ADP Workforce Now Reviews

Jason S.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Strong Product!

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

We had a lengthy experience with another pay/HRIS platform, and the only thing we regret is the time it took to switch from the previous provider to ADP. From our initial inquiry, to a demo of the product and eventually the implementation process, we have been pleasantly surprised with the features available or as an add on and the ease of use. The customer service team is dedicated to troubleshooting any issues or develop clear steps to take to fix anything. ADP appears committed to improving the efficiency and effectiveness of Workforce Now. The support we receive, along with the quality of the product make for a easy decision to remain

What is your favorite aspect of this product?

Talent management has provided an opportunity for us to move from a paper tracking system to an electronic traking system and provides all in the onboarding process with clear information.

What do you dislike most about this product?

The PTO approval process...it would be much more helpful, if an employee is requesting PTO, the supervisor could approve the request from the time record approval screen as opposed to having to approve the request and then have to approve the time record.

What recommendations would you give to someone considering this product?

Take the time to view other products as well as ADP. That way, when they select ADP, they are confident that this is the best product out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Laurie G.

  • Role: Finance
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

When all is working, the program is efficient.

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

User friendly mostly.

What is your favorite aspect of this product?

Generates proper payroll reports.

What do you dislike most about this product?

Time and attendance has been glitchy. Everything costs in ADP. Reports could be easier to generate and run.

What recommendations would you give to someone considering this product?

Sit down with vender and go over every cost involved.

Pros

  • Efficient Service
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Caring

Shreyans P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Comprehensive and efficient HR Management solution

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

ADP Workforce Now provides a full suite of all of our HR Management solutions and fulfills several needs for our HR and Recruiting teams. It is a robust solution for HR and employee management, and is incredibly helpful for talent acquisition and retention. It is differentiated solution in the number of-out-of-the-box integrations that it offers with other HR management and recruitment software solutions.

What is your favorite aspect of this product?

ADP Workforce Now is an incredibly comprehensive solution which provides a full suite of capabilities around employee data, position and salary information, tracks employee time off, and provides annual talent reviews and recruitment reporting. The recruitment, talent development and retention solutions are truly best in class and provide our team with the data analytics and reporting they need to perform their jobs more efficiently.

What do you dislike most about this product?

Due to the frequent updates in ADP Workforce Now's software modules and suite, there can often be functionality that is missing and fixes are cumbersome. There are often numerous steps for support and assistance when troubleshooting.

What recommendations would you give to someone considering this product?

Definitely evaluate ADP Workforce Now within it's competitor set across a diverse set of criteria including functionality, price, pre-built integrations, and user experience. Ensure that each team within your HR Department will gain utility from using the solution, along with its integrations with adjacent HR and Talent Management solutions.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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