What is ADP Workforce Now?
ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
90 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+67 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ADP Workforce Now?
Pros
- Security Protects
- Reliable
- Performance Enhancing
- Respectful
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Time Capture Physical
Attendance Management and Policies
Workforce Dashboards and Reporting
Time Capture Virtual
Workforce Scheduling
Staffing
Workforce Planning and Forecasting
Absence Management
Shift Management
Rate Policies
Labor Costing and Splitting
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Implementation
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Ease of Customization
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ADP Workforce Now Reviews
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2020
Ease to use
Likeliness to Recommend
Pros
- Effective Service
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Commodity Features
- Under Delivered
- Less Friendly Negotiation
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2020
Good product but limited customization
Likeliness to Recommend
Pros
- Generous Negotitation
- Security Protects
- Continually Improving Product
- Fair
Cons
- Less Efficient Service
- Less Effective Service
- Wastes Time
Bernardo G.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2020
Fair product to use.
Likeliness to Recommend
What differentiates ADP Workforce Now from other similar products?
I believe that other products are either catching up or surpassing features that ADP has. ADP needs to get back on their game and provide better assistance.
What is your favorite aspect of this product?
Time and attendance is easy to work with.
What do you dislike most about this product?
Connectivity issue between different sources, for example, we encounter issues between Onboarding information from employee to their profile or information between ei9 info into their profile.
What recommendations would you give to someone considering this product?
I would recommend to check the competition and check the new features that they are providing their customers with, easy of use, and also to assign a customer service representative that is capable to respond to at least 90% of the questions asked.
Pros
- Security Protects
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable